Morgan Newbanks
Hamilton,OH
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
5
5
years of professional experience
Work History
Server
Minsky’s Pizza
07.2019 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server Trainer
Minsky’s Pizza
07.2019 - 07.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
Education
Associate of Arts - Marketing/ Sales
Johnson County Community College
12345 College Blvd, Overland Park, KS 6621005.2025
High School Diploma -
Olathe East
14545 W 127th St, Olathe, KS 6606205.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Effective Time Management
Timeline
Server
Minsky’s Pizza
07.2019 - 07.2024
Server Trainer
Minsky’s Pizza
07.2019 - 07.2024
Associate of Arts - Marketing/ Sales
Johnson County Community College
High School Diploma -
Olathe East
Similar Profiles
Tristan TepenTristan Tepen
Shift Lead Manager at Minsky’s PizzaShift Lead Manager at Minsky’s Pizza
Aidan NiedzwieckiAidan Niedzwiecki
Delivery Driver at Minsky’s PizzaDelivery Driver at Minsky’s Pizza
Zachery SmithZachery Smith
Delivery Driver at Minsky’s PizzaDelivery Driver at Minsky’s Pizza
Chiharu HerndonChiharu Herndon
Office Manager at Japanese Language School of Greater CincinnatiOffice Manager at Japanese Language School of Greater Cincinnati
Gavin HerscoviciGavin Herscovici
Director of Environmental Services at Traditions of West ChesterDirector of Environmental Services at Traditions of West Chester