Morgan Newsum
Oklahoma City,OK
Summary
Accomplished Assistant Manager with a proven track record at Enterprise Mobility, enhancing customer satisfaction and streamlining operations. Expert in operations management and team leadership, demonstrated through consistent sales growth and staff development. Skilled in decision-making and verbal communication, achieving top performance and quality service standards.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Enterprise Mobility
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Server
Chili's Bar And Grill - Brinker International
02.2019 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
Education
Bachelor of Science - International Business Management
University of Central Oklahoma
Edmond, OK07-2023
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Operations management
- Verbal and written communication
Timeline
Assistant Manager
Enterprise Mobility
08.2023 - Current
Server
Chili's Bar And Grill - Brinker International
02.2019 - 07.2023
Bachelor of Science - International Business Management
University of Central Oklahoma
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