Morgan Nichols
Margate,FL
Summary
Dynamic professional with a proven track record at Tranzact Insurance Solutions, excelling in customer service and bookkeeping. Demonstrated ability to build strong client relationships and efficiently manage transactions, complemented by a talent for leading teams and training new staff at Hartville Kitchen. A self-starter and quick learner, adept at fostering positive workplace culture and streamlining operations.
Excellent communicator and dependable team player. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Hardworking and passionate with strong organizational skills eager to secure an administration position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Tranzact Insurance Solutions
Canton, OH
08.2024 - Current
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Server Team Lead
Hartville Kitchen
Hartville, OH
07.2017 - 04.2022
- Developed comprehensive documentation for server infrastructure, allowing for quick troubleshooting and efficient onboarding of new team members.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Education
Lake High School
Hartville, OHSkills
- Self starter
- Organization
- Customer service
- Quick learner
- Team player
- Bookkeeping and accounting proficiency
Timeline
Insurance Agent
Tranzact Insurance Solutions
08.2024 - Current
Server Team Lead
Hartville Kitchen
07.2017 - 04.2022
Lake High School