Morgan O'Quinn
DeBary,FL
Summary
Detail-oriented Intelligence Analyst with exceptional abilities in Desktop Investigations.
Brings ability to quickly absorb and apply new information, using analytical tools and software.
Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Command Investigations
07.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Reviewed investigators' reports and provided constructive feedback.
- Engaged with clients to confirm report requirements and gather comprehensive information, guaranteeing high levels of satisfaction.
Intelligence Analyst
Command Investigations
07.2023 - 07.2024
- Produced multi-source intelligence reports for various agency clients, ensuring timely and detailed completion in line with client requirements.
- Conducted thorough Medical Canvass Investigations, Social Media Investigations, and Comprehensive Background Checks to verify claimant identities and gather relevant information.
- Ensured detailed and thorough reports through meticulous investigation methods, consistently meeting client requirements.
Sales and Service Expert
24 Hour Fitness
02.2022 - 06.2023
- Maintained a clean and welcoming environment for all gym members.
- Achieved membership conversions from guest entering the gym, driving revenue growth.
- Facilitated gym tours for new members, enhancing their comfort and familiarity with the facilities.
- Continuously ranked in the top 5 for the region on sales revenue and customer satisfaction
- Able to upsell memberships and gain trust in guests
Fulfillment Team Member
Target
04.2020 - 05.2021
- Efficiently managed order fulfillment by locating, packaging, and preparing items for shipment.
- Provided support to customers in-store to ensure a smooth and enjoyable shopping experience.
- Promoted to pace setter within 6 months, leading fulfillment team to ensure timely and accurate delivery of guest orders.
Stylist
Sophie And Trey
01.2019 - 01.2020
- Assisted customers in selecting their ideal outfits, ensuring a personalized and enjoyable shopping experience.
- Recovered sales floor, ensuring a tidy and organized shopping environment.
- Worked cohesively with the team to ensure a positive customer experience.
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL12-2023
Skills
- Attention to detail
- Conflict resolution
- Production monitoring
- Time Management
- Teamwork and Collaboration
- Detailed report writing
- Fraud investigations
- Claims investigations
Certification
Criminal Profiling
Licenses
Private Investigator Intern License
Timeline
Team Lead
Command Investigations
07.2024 - Current
Intelligence Analyst
Command Investigations
07.2023 - 07.2024
Sales and Service Expert
24 Hour Fitness
02.2022 - 06.2023
Fulfillment Team Member
Target
04.2020 - 05.2021
Stylist
Sophie And Trey
01.2019 - 01.2020
Criminal Profiling
Bachelor of Science - Criminal Justice
University of Central Florida
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