Morgan Osborne
Orange City
Summary
Dynamic customer service professional with a proven track record at All American Solar LLC, excelling in conflict resolution and team leadership. Skilled in active listening and critical thinking, I foster positive client relationships and enhance team performance, driving customer satisfaction and loyalty through effective communication and support.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
National Association for Medical and Dental
01.2021 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative Team Lead
All American Solar LLC
09.2017 - 10.2020
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
Receptionist
Orange City Movers
07.2016 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Team Lead
McDonalds
09.2012 - 07.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Anclote High School
Holiday, FL05-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
National Association for Medical and Dental
01.2021 - 03.2025
Customer Service Representative Team Lead
All American Solar LLC
09.2017 - 10.2020
Receptionist
Orange City Movers
07.2016 - 08.2017
Team Lead
McDonalds
09.2012 - 07.2016
High School Diploma -
Anclote High School
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