Morgan Pannell
Tupelo,MS
Summary
A results-driven hospitality expert known for enhancing customer satisfaction and loyalty. Increased restaurant referrals through exceptional service and rapport-building, while training new servers on menu details and service protocols. Efficiently managed multiple tables during peak hours, contributing to team success and operational excellence.
Overview
9
9
years of professional experience
Work History
Server
Sola
08.2020 - 01.2026
- Established rapport with customers, leading to increased restaurant referrals and a rise in consistent clientele.
- Trained new servers on menu details and service protocols, enhancing overall team performance.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
Server/Hostess/Busser
City Grocery Restaurant Group
11.2019 - 06.2020
- Acquired fine-dining knowledge, enhancing service quality by providing tailored recommendations on wine pairings and menu items for each table.
- Supported guests in menu selections and accommodated special dietary requests, ensuring a positive dining experience.
Server/Busser
Ajax
08.2018 - 06.2019
- Adapted quickly to fast-paced dining environment during busy football season, ensuring customer satisfaction.
- Coordinated service for multiple tables during peak hours, enhancing overall dining experience.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed guest orders using point-of-sale systems efficiently.
Server
Blue Canoe
06.2017 - 07.2018
- Learned to work efficiently in a fast paced bar setting and became more confident in serving.
- Gained a plethora of knowledge pertaining to beer and how each of the 35 beers on tap were processed and from where they originated.
Education
Bachelor of Arts - Criminology
Mississippi State University
Starkville, MS12-2022
Skills
- Customer service and communication
- Detail oriented
- Organizational multitasking
- Willingness to learn
- Fine dining etiquette
- Table management
- Professionalism at all times
Timeline
Server
Sola
08.2020 - 01.2026
Server/Hostess/Busser
City Grocery Restaurant Group
11.2019 - 06.2020
Server/Busser
Ajax
08.2018 - 06.2019
Server
Blue Canoe
06.2017 - 07.2018
Bachelor of Arts - Criminology
Mississippi State University