Morgan Pannell
Oxford,MS
Summary
Enthusiastic and goal-oriented worker with eight years of customer service who is determined to become an integral part of the Altitude Development Group. I love meeting new people and building a positive rapport with each client. Although I have served for many years, I have also volunteered at the Macon County Correctional Facility working directly with prisoners in a rehabilitation program. I know that my experience with people from all walks of life can be an asset to your team. I am driven and ready to prove that I am a great fit for your company.
Overview
8
8
years of professional experience
Work History
Server
Sola
08.2020 - Current
- Carry out proper opening and closing duties to ensure a swift and pleasant shift exchange as well as a clean and orderly dining area.
- Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Learned the art of "upselling" to not only increase restaurant profits, but to enhance overall customer experience.
- Established rapport with customers to increase restaurant referrals and have significantly increased the number of consistent clientele.
Server/Hostess/Busser
City Grocery Restaurant Group
11.2019 - 06.2020
- Introduced into rules and jargon of fine-dining; such as understanding wine pairings or correct verbiage when explaining something. With acquired fine-dining knowledge, I was able to give not only great service, but exceptional service to each table I received.
- As hostess, I learned how to properly use multiple different Point of sales systems and created a welcoming atmosphere as soon as a customer stepped into the door. I also trained new hosts and taught importance of customer service and how to maintain professional and courteous to each guest.
- Bussing tables came naturally to me, as I like to work in high paced environments. As busser, I had to fill drinks, maintain bread service, and make sure the dining room was clean and reset after each table.
Server/Busser
Ajax
08.2018 - 06.2019
- Mastered the art of fast paced dining as this was my first restaurant job during a busy football season.
Server
Blue Canoe
06.2017 - 07.2018
- Learned to work efficiently in a fast paced bar setting and became more confident in serving.
- Gained a plethora of knowledge pertaining to beer and how each of the 35 beers on tap were processed and from where they originated.
- Being as this was my first bar job, I learned to have a thick skin and deal with occasional angry customer and diffuse dangerous situations such as bar fights.
Server/ Cook
Neon Pig
08.2015 - 07.2017
- Manged the flat top grill whilst serving the bar patrons efficiently.
- Learned to butcher certain cuts of meat and fish.
- Had to oversee the cash register each night and make sure the money and tip outs were correct.
Education
Bachelor of Arts - Criminology
Mississippi State University
Starkville, MS12.2022
Skills
- Impeccable Customer Service
- Flexible and Adaptable
- Skilled in certain sales techniques such as "upselling"
- Great with numbers and budgeting
- Proficient in problem solving skills and managing adversity
- Extremely determined and enthusiastic
Timeline
Server
Sola
08.2020 - Current
Server/Hostess/Busser
City Grocery Restaurant Group
11.2019 - 06.2020
Server/Busser
Ajax
08.2018 - 06.2019
Server
Blue Canoe
06.2017 - 07.2018
Server/ Cook
Neon Pig
08.2015 - 07.2017
Bachelor of Arts - Criminology
Mississippi State University
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