Morgan Philbrick
Arden
Summary
Experienced with creating memorable guest interactions and managing service excellence. Has retail management experience, utilizes problem-solving techniques to address guest concerns promptly and effectively. Track record of building cohesive teams and maintaining high standards of hospitality.
Overview
9
9
years of professional experience
Work History
Guest Experience Lead
Lululemon Athletica
08.2024 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
First Grade Teacher
William W. Estes Elementary
01.2022 - Current
- Communication, lesson planning, collaboration with fellow teachers, professional and curriculum development, differentiated instruction
Starbucks Coffee
01.2016 - 01.2023
- Customer service, multitasking, cleanliness, communication, cash handling, phone orders, attention to detail, food safety
Pastry Chef
Biltmore Estate
01.2019 - 01.2021
- Cater banquets, book keeping for the ingredients and supplies, adapted to line work needs, worked under supervision and management of a chef, organized and executed orders
Education
Associates - Baking and Pastry Arts
Sullivan University
Louisville, Kentucky04.2019
Bachelors - English Language and Literature
THE Ohio State University
Columbus, Ohio12.2021
Skills
- Hard working
- Dependable
- Works well under pressure
- Adaptability
- Honest
- Communicative
- People skills
Accomplishments
- Achieved three baking national titles by hard work for Skills-USA.
- Supervised team of 30 staff members.
- Collaborated with team of 8 in the development of new first grade curriculum ideas.
Awards
- Skills USA Pastry Cake four time gold medalist
- Serv-Safe Certified
- Collegiate Honor Student
Languages
English
Native or Bilingual
Timeline
Guest Experience Lead
Lululemon Athletica
08.2024 - Current
First Grade Teacher
William W. Estes Elementary
01.2022 - Current
Pastry Chef
Biltmore Estate
01.2019 - 01.2021
Starbucks Coffee
01.2016 - 01.2023
Bachelors - English Language and Literature
THE Ohio State University
Associates - Baking and Pastry Arts
Sullivan University
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