Morgan Phillips
Huntsville,AL
Summary
Results-driven salon operator skilled in customer relationship management and conflict resolution. Developed effective client retention strategies, ensuring high levels of satisfaction and loyalty while maintaining compliance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Owner/Operator
The Hair Affair Beauty LLC
Huntsville, AL
06.2022 - Current
- Managed daily operations of a full-service beauty salon.
- Supervised staff to ensure quality customer service and satisfaction.
- Designed targeted marketing strategies that increased client acquisition and retention.
- Implemented new services based on industry trends and client feedback.
- Oversaw daily business operations, streamlining staff management, sales tracking, inventory control, and accounting processes.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Built long-term customer relationships through exceptional service, engagement, and effective issue resolution.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Unemployment Claims Specialist
Wisconsin unemployment
huntsville , AL
02.2021 - 10.2022
- Processed unemployment claims for Wisconsin residents, ensuring accuracy and efficiency to facilitate timely support.
- Reviewed documentation to verify eligibility and compliance with state regulations, contributing to fair claims processing.
- Maintained detailed records of claims and correspondence in the case management system.
- Communicated with claimants to gather information and resolve inquiries, enhancing claimant experience and service delivery.
- Analyzed trends in claims data to identify potential areas for workflow improvement.
- Maintained accurate records of all transactions related to unemployment insurance payments.
Customer Support Specialist
Alorica
Huntsville, AL
08.2019 - 01.2021
- Resolved customer issues through effective communication and problem-solving techniques.
- Resolved customer issues utilizing effective communication and problem-solving techniques.
- Handled escalated calls professionally, resolving complex issues and enhancing customer satisfaction.
- Educated customers on product features and benefits, empowering informed purchasing decisions.
- Managed customer accounts by processing orders and updating information, ensuring accuracy and timeliness.
- Addressed customer inquiries, delivering accurate product information promptly.
- Participated in training sessions to stay updated on product knowledge and support practices.
Education
Bachelor of Science - Business Management
Alabama A&M University
Normal, AL05-2019
Skills
- Salon management
- Customer relationship management
- Marketing strategy
- Client retention strategies
- Sales analysis
- Inventory control
- Budget management
- Finance management
- Vendor negotiation
- Health regulations
- Facility management
- Business planning
- Industry regulations
- Team leadership
- Staff training
- Recruiting and hiring
- Time management
- Problem solving
- Conflict resolution
- Effective communication
Languages
Spanish
Professional
Timeline
Owner/Operator
The Hair Affair Beauty LLC
06.2022 - Current
Unemployment Claims Specialist
Wisconsin unemployment
02.2021 - 10.2022
Customer Support Specialist
Alorica
08.2019 - 01.2021
Bachelor of Science - Business Management
Alabama A&M University