MORGAN PLEVA
New York
Summary
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
9
9
years of professional experience
Work History
Operations Manager
Color Me Mine
New York, NY
12.2023 - 04.2026
- Led daily operations, ensuring alignment with strategic goals and operational efficiency.
- Developed and implemented process improvements, enhancing workflow and reducing bottlenecks.
- Mentored junior staff, fostering professional development and operational knowledge.
- Spearheaded initiatives to improve customer satisfaction through efficient service delivery.
- Coordinated training programs, elevating team capabilities and operational standards.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
Hair Salon Assistant
It's All The Rage Hair Designs
Wyomissing, PA
09.2022 - 11.2022
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Ice Cream Server
Willy's Ice Cream Shop
Oley, PA
04.2017 - 09.2022
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained team members on cash register operation and cash handling.
Waitress
Olyvia's Italian Eatery
Fleetwood, PA
09.2018 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Education
Associate of Fine Arts - Musical Theatre
American Musical And Dramatic Academy
New York, NY06-2023
High School Diploma - undefined
Oley Valley Senior High School
Oley, PA06-2021
Skills
- Inventory Stocking
- Customer Relations
- Able to Lift 30 Pounds
- Food and Beverage Service
- Menu Memorization and Presentation
- Warm and Friendly
- Conflict and Complaint Resolution
- Cash Register Operation
- Waiting Tables
- Dependable and Cooperative
- Standard operating procedures
- Ceramic processing
- Kiln operation expertise
- Inventory management
- Attention to detail
- Stress tolerance
Timeline
Operations Manager
Color Me Mine
12.2023 - 04.2026
Hair Salon Assistant
It's All The Rage Hair Designs
09.2022 - 11.2022
Waitress
Olyvia's Italian Eatery
09.2018 - 10.2021
Ice Cream Server
Willy's Ice Cream Shop
04.2017 - 09.2022
High School Diploma - undefined
Oley Valley Senior High School
Associate of Fine Arts - Musical Theatre
American Musical And Dramatic Academy