MORGAN REEDER
Spokane Valley,WA
Summary
Dedicated leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Branch Rental Manager
Enterprise
Spokane, WA
07.2023 - Current
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Described product to customers and accurately explained details and care of merchandise.
Server Assistant
Epic
12.2021 - 06.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Built and maintained relationships with peers and upper management to drive team success
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Provided exceptional service to high volume of daily customers.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Outside Sales Representative (Summer Internship)
Uline
06.2022 - 09.2022
- Educated customers on product features and technical details to highlight benefits
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Established new accounts through cold calling and personal visits to potential customers.
Second Assistant Manager
Zumiez
Lynnwood , WA
07.2018 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframe.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Operations Manager
Kalikis Hawaiian Shaved Ice
02.2016 - 06.2018
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Marketing & International Business
Eastern Washington University
Cheney, WA 09.2019 - 06.2023
Skills
- Sales and marketing
- Staff training and motivation
- Problem resolution
- Merchandising
- Time Management
- Business Planning
- Staff Management
- Team-Building Exercises
Timeline
Assistant Branch Rental Manager
Enterprise
07.2023 - Current
Outside Sales Representative (Summer Internship)
Uline
06.2022 - 09.2022
Server Assistant
Epic
12.2021 - 06.2023
Bachelor of Arts - Marketing & International Business
Eastern Washington University
09.2019 - 06.2023
Second Assistant Manager
Zumiez
07.2018 - 09.2020
Operations Manager
Kalikis Hawaiian Shaved Ice
02.2016 - 06.2018
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