MORGAN REID
Door Dash
Jacksonville,FL
1
Certification
16
years of professional experience
Customer Service Professional bringing cash handling, customer service, stocking, and sanitation support from busy retail environments. Keeps floor tasks moving during rush periods, resolves customer concerns, and helps maintain store standards in high-volume settings. Well suited to handling daily service coverage, accurate register work, and organized customer support under pressure.
Work History
Independent Contractor
11 Months- Delivered meals and packages accurately while confirming order details before leaving each pickup location.
- Communicated with customers professionally about arrival times, delivery notes, and location updates.
- Used GPS and route adjustments to minimize delays and complete deliveries efficiently across changing traffic conditions.
- Documented delivery outcomes and customer issues clearly to support accurate recordkeeping and follow-up.
- Checked items for order accuracy before departure to reduce missing or incorrect deliveries.
- Followed safe driving practices and handled deliveries carefully to protect customer orders in transit.
- Tracked mileage, routes, and delivery notes to stay organized throughout each shift.
- Presented a dependable service experience by arriving prepared and completing assigned deliveries without unnecessary delays.
Personal Home Care Aide / Independent Contractor
10 Months- Supported 4-5 clients weekly with personalized in-home care and routine assistance.
- Assisted with household cleaning and meal preparation to keep homes organized and routines on track.
- Handled grocery shopping and light errands with a dependable, respectful client-facing approach.
- Supported furniture moving, exercise assistance, and companionship while working independently and safely.
Customer Service Representative
9 Months- Managed age verification for restricted products and followed store policies to support compliance.
- Restocked shelves, received deliveries, and maintained inventory routines to keep merchandise available and organized.
- Supported food handling, cleaning, and daily upkeep to maintain a safe, welcoming store environment.
Dispatcher / Transportation Operator
8 Months- Answered an average of 90 calls per day by addressing customer inquiries and
- scheduling trips for a numerous amount of accounts.
- Provided an elevated customer experience to generate a loyal client base.
- Scheduled and coordinated customer transportation while handling multiple calls and maintaining accurate trip records.
- Confirmed and adjusted pickup and drop-off details; communicated updates with customers and service partners.
- Delivered professional customer service while keeping schedules and documentation organized.
Team Leader
5 Years 4 Months- Prepared ingredients and cooked meats and vegetables to support accurate burrito, taco, bowl, and salad assembly.
- Maintained food quality, cleanliness, and responsive service during high-volume shifts in a fast-paced environment.
- Supported line preparation, cashiering, and daily restaurant operations while keeping workflow moving smoothly.
Customer Service Representative
4 Months- Supported stocking, deliveries, and inventory counts to keep shelves organized and merchandise available for customers.
- Maintained store logs and daily records with attention to accuracy and timely documentation.
- Assisted with food handling, cleaning, and sanitation tasks to support a safe, well-kept store environment.
Retail Sales Associate
5 Months- Supported customers with accessories and soft goods, including handbags, shoes, jewelry, and watches.
- Drove sales through product recommendations, promotions, upselling, and Star Rewards enrollment.
- Maintained product presentation and organized merchandise to support an inviting shopping environment.
Assistant Team Leader — Wig Department
1 Year 1 Month- Supported 10-20 customer interactions daily by helping shoppers select products and answering product questions.
- Merchandised wig displays, tagged new items, and kept the sales floor organized and visually appealing.
- Shared product knowledge with customers to support confident buying decisions and improve service quality.
- Trained team members on department tasks and delegated daily work to keep coverage moving smoothly.
- Wig applications and styling for customers purchasing from our wig department
- Ensuring all wig styles and brands a display as well as pricing and proper labeling.
Customer Service Representative
8 Months- Verified age-sensitive purchases and followed store procedures to support compliance and loss prevention.
- Promoted loyalty programs and suggested add-on items to support sales goals at the counter.
- Supported stocking, deliveries, cleaning, and inventory organization to keep the sales floor ready for customers.
Seasonal Hospitality, Catering & Concessions Support
3 Months- Provided friendly guest service and handled orders efficiently in a fast-paced seasonal hospitality environment.
- Kept counters and seating areas clean and organized to support safe, welcoming guest experiences.
- Supported seasonal dining, concessions, and catering operations during high-volume guest periods.
Outbound Phone Sales
3 Months- Handled 200+ outbound calls weekly to promote discounted resort stays, cruises, and vacation packages.
- Explained discounted resort stays, cruises, and vacation packages in a clear, customer-friendly manner.
- Resolved customer concerns on terms and cancellations with calm, professional phone communication.
- Tracked booking details and follow-up notes to support records and documentation.
Cook
8 Months- Prepared 30+ menu items during peak service shifts on grills, fryers, and other kitchen equipment.
- Cooked menu items accurately during service to keep orders moving and maintain kitchen consistency.
- Maintained a clean, safe workstation by sanitizing surfaces, equipment, and high-use prep areas.
- Supported kitchen handoffs by restocking supplies and preparing the station for the next shift.
Education
Bachelor of Science - Music & Audio Production coursework
Bartending - Bartending and Mixology
GED
Skills
Customer service & client relations
POS & cash handling
Records & documentation
Opening & closing procedures
Team leadership & training
Shift supervision
Performance coaching
Workforce scheduling
Inventory & merchandising
Store operations
Sales floor support
Loss prevention
Merchandising strategy
Compliance reporting
Performance reviews
Visual merchandising
Personal Information
Title: CUSTOMER SERVICE | SALES | OPERATIONS | AUDIO PRODUCTION
Certification
Bartending And Mixology certificate
Timeline
Independent Contractor
Door Dash
08.2025 - 07.2026Read More
Personal Home Care Aide / Independent Contractor
Papa Pals / Private Household Support
09.2021 - 07.2022Read More
Customer Service Representative
7-Eleven
12.2017 - 09.2018Read More
Dispatcher / Transportation Operator
Gulf Coast Transportation
05.2015 - 01.2016Read More
Customer Service Representative
Murphy Express
01.2015 - 05.2015Read More
Retail Sales Associate
Center Core, Macy’s
07.2014 - 12.2014Read More
Customer Service Representative
Circle K
05.2013 - 01.2014Read More
Assistant Team Leader — Wig Department
Beauty Depot
02.2013 - 03.2014Read More
Seasonal Hospitality, Catering & Concessions Support
Busch Gardens
05.2012 - 08.2012Read More
Outbound Phone Sales
All Seasons Travel & Resorts
06.2011 - 09.2011Read More
Cook
Green Parrot Pub
06.2010 - 02.2011Read More
Team Leader
Moe’s Southwest Grill
02.2010 - 06.2015Read More
Full Sail University
Bachelor of Science from Music & Audio Production coursework
Read More
Florida Bartending School
Bartending from Bartending and Mixology
Read More
Brewster tech
GED
Read More