MORGAN ROBINSON
Fredericksburg,VA
Overview
4
4
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
08.2023 - Current
- Serve on the member education & member outreach committees
- Assist 20-50 members with their financial needs per day
- Analyze, research, and resolve problems and discrepancies related to member accounts/loans
- Developed in-depth understanding of product and service information to educate members and offer relevant solutions
- Identify opportunities to cross-service products and increase product penetration
Assistant Varsity Lacrosse Coach
Mountain View High School
09.2022 - Current
- Defensive Coordinator, team size of 35 players
- Improved team performance by developing and communicating effective practice drills and game strategies
- Ensured proper maintenance of equipment inventory while keeping costs within budget constraints
Assistant Varsity Lacrosse Coach
John Handley High School
09.2021 - 05.2022
- Offensive coordinator
Graduate Assistant
Shenandoah University
08.2020 - 05.2022
- Assistant to numerous AACSB accredited business school professors
- Conducted research and gathered resources to assist faculty members with academic publications
- Collected, evaluated, and interpreted data from experiments and surveys to support research projects
- Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments
Fulfillment Expert
Target
10.2020 - 06.2021
- Enhanced customer satisfaction with timely processing and shipping of orders
- Supported online order fulfillment, accurately shipping items out to customer homes or nearby stores for pick-up
- Exceeded performance metrics by effectively prioritizing tasks within a fast-paced environment
Education
MBA - Healthcare Management
Shenandoah University
Winchester, VA05.2022
BBA - Business Administration
Shenandoah University
Winchester, VA05.2020
Skills
- Financial Transactions
- Fraud Detection Proficiency
- Sales and Cross-Selling
- Data Interpretation
- Microsoft Office Suite
- Written & Verbal Communication
- Customer Support
- Strategic Planning
Timeline
Member Service Representative
Navy Federal Credit Union
08.2023 - Current
Assistant Varsity Lacrosse Coach
Mountain View High School
09.2022 - Current
Assistant Varsity Lacrosse Coach
John Handley High School
09.2021 - 05.2022
Fulfillment Expert
Target
10.2020 - 06.2021
Graduate Assistant
Shenandoah University
08.2020 - 05.2022
MBA - Healthcare Management
Shenandoah University
BBA - Business Administration
Shenandoah University
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