Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Rose

Ogden,UT

Summary

Detail-oriented professional with a proven track record in problem resolution and client support. Expertise in efficiently processing payments, and driving sales through strategic customer engagement. Recognized as a dependable team player with strong data entry capabilities, dedicated to building trust, and fostering collaboration. Aiming to leverage these skills to enhance customer satisfaction and business outcomes.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Home Depot.com
Ogden, UT
10.2013 - 06.2014
  • Handled customer grievances with efficiency and timeliness.
  • Processed payments efficiently and ensured accurate billing.
  • Identified instances for increasing sales by offering additional products and services to the customer.
  • Assisted customers with product selection, ordering, returns, exchanges, and technical support.
  • Developed trust with customers via thoughtful and courteous communication.

Administrative Assistant

George Washington Academy
St. George, UT
08.2011 - 05.2013
  • Collaborated with District Manager to execute diverse operational tasks.
  • Handled phone communication with parents, educational institutions, and state reporting officials.
  • Performed regular background screenings for incoming staff.
  • Ensured continuous accuracy and currency in the employee data for a workforce of 80.
  • Optimized exchange of information between the human resource division and employees.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Highly Qualified Teaching Assistant

Ogden Preparatory Academy
Ogden, UT
07.2009 - 05.2011
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Maintained accurate documentation of behavioral and educational advancements for IEP students.
  • Implemented various learning strategies to help students achieve target benchmarks.
  • De-escalated heightened emotions among students during challenging situations by fostering trust.
  • Administered and monitored standardized evaluations such as EOL's, DIBELS, along with regular progress checks.

Education

Some College (No Degree) - General Studies

Weber State University
Ogden, UT

Skills

  • Efficient Data Entry: 60 WPM
  • Problem Resolution
  • Client Support
  • Responsive to Changing Responsibilities
  • Collaborates effectively with diverse teams
  • Dependable Work Ethic
  • Positive Professional Demeanor
  • Detail-Oriented Organizer
  • Experienced with Multiple Software Tools

Timeline

Customer Service Representative

Home Depot.com
10.2013 - 06.2014

Administrative Assistant

George Washington Academy
08.2011 - 05.2013

Highly Qualified Teaching Assistant

Ogden Preparatory Academy
07.2009 - 05.2011

Some College (No Degree) - General Studies

Weber State University

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Morgan Rose