Morgan Ross
Dallas,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Service Manager
Chipotle Grill
Dallas, TX
06.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Tracked food production levels, meal counts and supply costs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accomplished multiple tasks within established timeframes.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Crew Member
Chipotle Grill
Dallas, TX
09.2021 - 06.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep store neat and running smoothly.
Sales Associate
PacSun-Pacific Sunwear
Dallas, TX
06.2021 - 08.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
Crew Member
Sonic Drive In
Riverside, CA
07.2020 - 12.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to complete orders.
- Examined trays to check contents for required items and complete orders.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Received and processed customer payments and estimated and communicated wait times accurately.
Education
High School Diploma -
Santiago High School
Corona, CA07.2021
Skills
- Positive Attitude and Energetic
- Customer Service
- Organization and Efficiency
- Critical Thinking
- Willingness to Learn
- Cash Handling
- Adaptability and Flexibility
- Time Management
Timeline
Service Manager
Chipotle Grill
06.2022 - Current
Crew Member
Chipotle Grill
09.2021 - 06.2022
Sales Associate
PacSun-Pacific Sunwear
06.2021 - 08.2021
Crew Member
Sonic Drive In
07.2020 - 12.2020
High School Diploma -
Santiago High School
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