Morgan Ryan
Tampa,FL
Summary
Accomplished Engagement Manager with strong stakeholder and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance technical teams. Well-versed in managing large-scale CRM migrations, including planning and deployment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Engagement Manager | Salesforce
Computer Design And Integration LLC
08.2022 - Current
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
- Developed comprehensive project plans outlining key milestones, resource requirements, and deliverables to provide clients with a clear roadmap for success.
- Developed strong relationships with enterprise clients, resulting in long-term partnerships and repeat business.
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations (Average CSAT Scores).
Studio Owner
Morgan's Music Studio
06.2016 - Current
- Increased student retention and satisfaction by providing engaging, one-on-one instruction for various instruments.
- Enhanced student performance by developing personalized lesson plans tailored to individual needs.
- Boosted student confidence in live performances by organizing recitals and offering constructive feedback on stage presence techniques.
- Developed well-rounded musicianship skills by incorporating music theory lessons into instrumental instruction sessions.
Project Manager | Salesforce
Candoris Technologies (A CDI Company)
11.2021 - 08.2022
- Established effective communication among internal and external team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
Master of Science - Business Management
University of South Florida
Tampa, FL05.2020
Bachelor of Arts - Music Performance
University of South Florida
Tampa, FL05.2015
Skills
- Agile Methodology
- Requirements Gathering
- Stakeholder Management
- Team Collaboration
- Project Tracking
- Project Planning
- Risk Mitigation
Certification
Project Management Professional (PMP)
Salesforce Certified Administrator (SCA)
Salesforce Certified Business Analyst
Timeline
Engagement Manager | Salesforce
Computer Design And Integration LLC
08.2022 - Current
Project Manager | Salesforce
Candoris Technologies (A CDI Company)
11.2021 - 08.2022
Studio Owner
Morgan's Music Studio
06.2016 - Current
Master of Science - Business Management
University of South Florida
Bachelor of Arts - Music Performance
University of South Florida
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