Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan Ryan

Tampa,FL

Summary

Accomplished Engagement Manager with strong stakeholder and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance technical teams. Well-versed in managing large-scale CRM migrations, including planning and deployment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Engagement Manager | Salesforce

Computer Design And Integration LLC
08.2022 - Current
  • Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.
  • Developed comprehensive project plans outlining key milestones, resource requirements, and deliverables to provide clients with a clear roadmap for success.
  • Developed strong relationships with enterprise clients, resulting in long-term partnerships and repeat business.
  • Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations (Average CSAT Scores).

Studio Owner

Morgan's Music Studio
06.2016 - Current
  • Increased student retention and satisfaction by providing engaging, one-on-one instruction for various instruments.
  • Enhanced student performance by developing personalized lesson plans tailored to individual needs.
  • Boosted student confidence in live performances by organizing recitals and offering constructive feedback on stage presence techniques.
  • Developed well-rounded musicianship skills by incorporating music theory lessons into instrumental instruction sessions.

Project Manager | Salesforce

Candoris Technologies (A CDI Company)
11.2021 - 08.2022
  • Established effective communication among internal and external team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Education

Master of Science - Business Management

University of South Florida
Tampa, FL
05.2020

Bachelor of Arts - Music Performance

University of South Florida
Tampa, FL
05.2015

Skills

  • Agile Methodology
  • Requirements Gathering
  • Stakeholder Management
  • Team Collaboration
  • Project Tracking
  • Project Planning
  • Risk Mitigation

Certification

Project Management Professional (PMP)
Salesforce Certified Administrator (SCA)
Salesforce Certified Business Analyst

Timeline

Engagement Manager | Salesforce

Computer Design And Integration LLC
08.2022 - Current

Project Manager | Salesforce

Candoris Technologies (A CDI Company)
11.2021 - 08.2022

Studio Owner

Morgan's Music Studio
06.2016 - Current

Master of Science - Business Management

University of South Florida

Bachelor of Arts - Music Performance

University of South Florida

Project Management Professional (PMP)
Salesforce Certified Administrator (SCA)
Salesforce Certified Business Analyst

Morgan Ryan