Morgan Siebert
Concord,OH
Summary
Dynamic records management professional with a proven track record at Flexjet and Progressive, enhancing customer service response times and transitioning to electronic documentation. Detail-oriented and organized, I excel in multitasking under pressure while maintaining exceptional communication skills. Committed to delivering accurate operational reports and improving processes for optimal efficiency.
Overview
9
9
years of professional experience
Work History
Aircrew Records Specialist
Flexjet
09.2024 - 04.2025
- Responsible for the oversight of the aircrew training records and qualification of the flight crewmembers.
- Maintain an updated and accurate record keeping system.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Assist in the process of switching company over from physical files to electronic records
- Provide monthly operational reports when requested by department managers and federal agencies in a timely manner.
Centralized Support Rep Sr (Document Management)
Progressive Insurance
01.2021 - 09.2024
- Prepare, Edit and review documents requested by claims reps.
- Successfully communicate with claims reps when additional information is needed.
- Meet all deadlines in a fast paced, team based work environment.
Centralized Support Rep (Exceptions Handling)
Progressive Insurance
08.2019 - 01.2021
- Reviewed documents and researched using Progressive systems to assign to proper claims.
- Contacted Claims reps or faxed back to providers when additional information was needed.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
Titles Clerk
Classic Auto Group
08.2018 - 07.2019
- Funded car deals by reviewing and sending proper documents to financial institutions.
- Finalized title paperwork by checking for accuracy and made corrections as necessary.
- Processed payments via check or online submission.
Draft Control Coordinator
Progressive Insurance
06.2016 - 09.2017
- Reviewed drafts for proper endorsement by entity.
- Researched, reviewed and updated payment decisions on drafts and checks.
- Met bank deadlines on a consistent basis.
Education
BBA - Business Administration
Cleveland State University
Cleveland, OH12-2021
Skills
- Records management
- Detail Oriented
- Excellent Organization Skills
- Multitasking under stressful conditions
- Exceptional Communication Skills
Timeline
Aircrew Records Specialist
Flexjet
09.2024 - 04.2025
Centralized Support Rep Sr (Document Management)
Progressive Insurance
01.2021 - 09.2024
Centralized Support Rep (Exceptions Handling)
Progressive Insurance
08.2019 - 01.2021
Titles Clerk
Classic Auto Group
08.2018 - 07.2019
Draft Control Coordinator
Progressive Insurance
06.2016 - 09.2017
BBA - Business Administration
Cleveland State University
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