Morgan Silcock
Houston
Summary
Dynamic and dedicated professional with extensive experience in high-volume dining at RWI. Proven track record in exceptional customer service and upselling techniques, enhancing guest satisfaction. Skilled in order accuracy and team member support, consistently maintaining a positive atmosphere while ensuring compliance with health and safety protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
RWI
10.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained professionalism throughout texans games
Registered Behavior Technician
Spectrum Of Hope
04.2023 - 05.2025
- Used CentralReach to document patient information, progress notes, and treatment plans.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
Delivery Driver
Amazon
09.2021 - 04.2022
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Server / Bartender
La Grange
10.2019 - 05.2020
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
Bartender
Wakefield Crow Bar
10.2019 - 04.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Cottonwood
06.2018 - 10.2019
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Home Schooled
Houston, TXSkills
- Food inspection
- Table resetting
- Team member support
- Order delivery practices
- Daily specials memorization
- Point-of-sale system
- Liquor, wine, and food service
- Allergy awareness
- Upselling techniques
- High volume dining
- Order accuracy
- Positive and professional
- Exceptional customer service
- Server training
- Menu presentation
- Beverage preparation
- Calm demeanor
- Task prioritization
Certification
- Food Handlers
- TABC
- Registered Behavioral Technitcian
- CPR
Timeline
Server
RWI
10.2025 - Current
Registered Behavior Technician
Spectrum Of Hope
04.2023 - 05.2025
Delivery Driver
Amazon
09.2021 - 04.2022
Server / Bartender
La Grange
10.2019 - 05.2020
Bartender
Wakefield Crow Bar
10.2019 - 04.2020
Server
Cottonwood
06.2018 - 10.2019
High School Diploma -
Home Schooled