Morgan Spangle
Fort Wayne,INDIANA
Summary
I started the work force when I was a junior in high school at a family owned restaurant as a hostess. After that I worked for a family friend at their bakery learning how to bake. While I was there I went to school for cosmetology I had to drop out of school due to a hand injury that would affect my job. After that I just stayed in the service industry working in retail and restaurants. Until I started at Menards was when I really found something I was good at and was promoted every year or few months working there. I found Ruoff Mortgage through friends and I am ever so grateful for the opportunity they gave me and the chance they took on me. As I have never worked in the mortgage world. Here I am a very highly thought of person. My coworkers love working with me on files all the time telling me how happy they were when they saw my assigned to the file. I have now since had children and find my self thinking about the future. Though I love Ruoff as a company and I have built a family here. I need to follow a different path.
Overview
8
8
years of professional experience
Work History
Case Opener/ Processor
Ruoff Mortgage
07.2019 - Current
- Enhanced customer experience by promptly and efficiently by completing verification of their assets/employment history.
- Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
- Collaborated with the processor on files to get them clear to close in a timely manor.
- Answered Loan Officer questions by phone or emails about status of files. Also helped with concerns about their buyer files that could arise.
- Ensured compliance with all regulatory laws and guidelines were followed for every file.
- Monitored the status of pending files throughout the entire process until successfully closed on their home.
1st Assistant Wall Coverings Manager
Menards
01.2016 - 07.2019
- As a 1st Assist. Wall Coverings manager I was in the paint department. Hear I learned about paint products, stains, backslash, paneling and ceiling tiles.
- Communication between other departments and general managers on jobs contractors were working on.
- Managed scheduling for my team
- Collaborated with other departments on training.
- Took inventory of our products.
- Made sure all customers that came in with a project were comfortable in the items purchased for their home projects.
- Traveled to other stores to help train their team members and get their store ready for opening day.
- When I started in January 2016 I was a part time cashier. There I thrived in great customer service at the register and front desk counter completing returns and rentals. Experience in money handling.
- I was promoted to Delivery Coordinator. Here I scheduled deliveries from our store to customers homes. coordinated times and dates between customers and our delivery service.
- Then I moved to Guest Services/ Receiving. In this department I organized the special orders from our customers. shipped out orders to customers. Helped customers with loading their special order items ensuring quality and happiness with their items.
Server
Wings Etc
09.2015 - 01.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06.2012
Skills
- Organizational skills
- Active listening
- Positive attitude
- Social media savvy
- Computer literacy
- Multitasking capabilities
- Customer service orientation
- Strong communication
- Telephone etiquette
- Adaptability
- Time management
- Empathy and understanding
- Team collaboration
- Conflict resolution
- Attention to detail
- Product knowledge
- Problem-solving abilities
- Production Documentation
- Quality Checks
- Inventory Management
- Quality Control
- Forklift Operation
Timeline
Case Opener/ Processor
Ruoff Mortgage
07.2019 - Current
1st Assistant Wall Coverings Manager
Menards
01.2016 - 07.2019
Server
Wings Etc
09.2015 - 01.2016
High School Diploma -
Northrop High School
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