Morgan Spears
St Louis,MO
Summary
Skilled Customer Service Representative with a proven track record at Elevance Health, excelling in problem-solving and Microsoft Office Suite. Demonstrated ability to adapt across various industries, achieving high customer satisfaction through exceptional communication. Mastered multitasking and professionalism in fast-paced environments, showcasing a positive and professional demeanor.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Elevance Health
06.2020 - 09.2024
- Handled customer inquiries and processed prior authorization requests for health insurance claims
- Provided accurate information to clients regarding their coverage and benefits
- Worked collaboratively with healthcare providers and insurers to expedite authorizations and ensure efficient service delivery
- Achieved high customer satisfaction scores through excellent communication and problem-solving skills
Temp Worker, Customer Service
Various Companies
01.2019 - 06.2020
- Company Overview: Various companies in Arizona and Missouri
- Assisted customers with inquiries and resolved issues across multiple industries
- Gained experience in diverse customer service environments, adapting to various company policies and procedures
- Developed strong multitasking abilities and maintained professionalism in high-pressure situations
- Various companies in Arizona and Missouri
Education
Some College Courses - Hospitality And Business Management
Sullivan University
Louisville, KY03-2012
High School -
Hazelwood East High School
05-2009
Skills
- Microsoft Office Suite
- Inbound and outbound calls
- Organization skills
- Positive and professional
- Communication skills
- Problem-solving
- Data entry/collection
Timeline
Customer Service Representative
Elevance Health
06.2020 - 09.2024
Temp Worker, Customer Service
Various Companies
01.2019 - 06.2020
Some College Courses - Hospitality And Business Management
Sullivan University
High School -
Hazelwood East High School
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