Morgan Stokes
LMT
Arab,AL
Summary
Accomplished Licensed Massage Therapist, Licensed EMT, and Manager of Operations with a proven track record at Relax, Restore, Repeat LLC, enhancing customer satisfaction and team productivity. Expert in Swedish and Deep Tissue Massage, demonstrating exceptional anatomy knowledge and professional ethics. Skilled in fostering collaborative environments, significantly improving communication and operational efficiency.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Licensed Massage Therapist
Relax, Restore, Repeat LLC
Guntersville, Alabama
03.2019 - 05.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked up to 6 clients per day, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Contributed to positive working environment by fostering supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
Manager of Operations
Lake Guntersville Bed and Breakfast
Guntersville, Alabama
09.2020 - 03.2023
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns, handled over 20 clients/guests daily.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certification - Emergency Medical Technology
Gadsden State Community College
Gadsden, AL 05.2001 -
Certification - Massage Therapy
Virginia College
Huntsville, AL 05.2001 -
High School Diploma -
Niceville Senior High School
Niceville, FL 05.2001 -
Skills
Customer Service
Active Listening
Workplace Safety
Emergency Management
Public Safety
Problem-solving abilities
Customer Relations
Critical Thinking
Deep Tissue Massage
Anatomy knowledge
Physical Strength
Professional ethics
Certification
LMT - Licensed Massage Therapist
Timeline
Manager of Operations
Lake Guntersville Bed and Breakfast
09.2020 - 03.2023
Licensed Massage Therapist
Relax, Restore, Repeat LLC
03.2019 - 05.2024
Certification - Emergency Medical Technology
Gadsden State Community College
05.2001 -
Certification - Massage Therapy
Virginia College
05.2001 -
High School Diploma -
Niceville Senior High School
05.2001 -
LMT - Licensed Massage Therapist
EMT - Emergency Medical Technician
CPR & First Aid
FEMA
Emergency Vehicle Operations Course
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