Morgan Stokes
Seale,AL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Afni
Opelika, Alabama
02.2024 - 10.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided accurate information about products and services to customers.
Customer Service Representative
FIRST CREDIT SERVICES
Columbus, US
01.2021 - 08.2021
- Collecting debt
- Setting up payments
Customer Service
Tropical Smoothie Cafe
Fort Benning, US
11.2020 - 01.2021
- Food preparation
- Food handler
- Cashier
Cashier
Smokem's barbe
Phenix City, US
08.2020 - 11.2020
- Food prep
- Food handler
- Cashier
- Money handler
US Army Soldier
U.S. Army
Fort Sill, US
09.2019 - 07.2020
- Honorably discharged as a 13B/ cannon crew member
- My contract ended early due to family needs
Customer Service Representative
Afni
Opelika, US
07.2018 - 08.2019
- Assisting customers in their account needs
- Sales
- Problem solving
- Explaining and breaking down products and services
Assistant Manager
Domino's
Fort Benning, US
01.2017 - 08.2018
- Managed a group of team members
- Opened and closed restaurant
- Made bank deposits and money orders on behalf of Store manager
- Provided excellent customer service to all customer in a timely manner
- Managed daily reports of transactions
- Enforced company policies and procedures
Food foreman/ assistant manager
AAFES Exchange Service
Fort Benning, US
01.2017 - 12.2017
- Prepared items according to written or verbal orders, working on several different orders simultaneously
- Took initiative to find extra tasks when scheduled duties were completed
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
Dominos Delivery Driver
Domino's
Phenix City, US
10.2015 - 01.2017
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Served fresh, hot food with a smile in a timely manner
Skills
- Customer service
- Conflict resolution
- Payment processing
- Product knowledge
- Data entry
- Customer relationship management
- Account management
- Effective communication
- Problem solving
- Time management
- Cash handling
- Quality assurance
- Multitasking and organization
- High-energy attitude
- Customer education
Timeline
Customer Service Representative
Afni
02.2024 - 10.2024
Customer Service Representative
FIRST CREDIT SERVICES
01.2021 - 08.2021
Customer Service
Tropical Smoothie Cafe
11.2020 - 01.2021
Cashier
Smokem's barbe
08.2020 - 11.2020
US Army Soldier
U.S. Army
09.2019 - 07.2020
Customer Service Representative
Afni
07.2018 - 08.2019
Assistant Manager
Domino's
01.2017 - 08.2018
Food foreman/ assistant manager
AAFES Exchange Service
01.2017 - 12.2017
Dominos Delivery Driver
Domino's
10.2015 - 01.2017