Summary
Overview
Work History
Education
Skills
Timeline
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KYARA PHILLIPS

Jacksonville

Summary

Highly skilled customer service representative with a proven track record in achieving sales goals and resolving issues through effective communication and strategic recommendations. Dedicated to providing exceptional service and building strong customer relationships. Adept at identifying customer needs, offering tailored solutions, and ensuring customer satisfaction. Committed to delivering top-notch support and contributing to the overall success of the organization.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX
09.2020 - Current
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries

HOSTESS

KICKBACKS GASTROPUB
02.2019 - 09.2020
  • Answered phone calls to take reservations and address guest questions and concerns
  • Demonstrated flexibility by helping out in other departments as needed
  • Assisted in seating guests and managing the wait list
  • Supported servers and bussers through high-volume shifts with food running and table clearing

Education

Associate of Arts - Nursing

Florida State College of Jacksonville
Jacksonville, FL
02.2025

High School Diploma -

Robert E Lee
Jacksonville, FL
05.2020

Skills

  • Call center experience
  • Customer satisfaction measurement
  • Building rapport
  • Professional telephone demeanor
  • Sales expertise
  • Process medications in accordance with prescriptions and regulations
  • Assist patients with understanding and utilizing their pharmacy benefits
  • Communicate with healthcare providers and pharmacies to resolve claim issues
  • Review claim statuses and clarify patient financial responsibilities
  • Facilitate payments and coordinate payment plans for patients

Timeline

CUSTOMER SERVICE REPRESENTATIVE

CONCENTRIX
09.2020 - Current

HOSTESS

KICKBACKS GASTROPUB
02.2019 - 09.2020

Associate of Arts - Nursing

Florida State College of Jacksonville

High School Diploma -

Robert E Lee

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KYARA PHILLIPS