Morgan Townsend
Manvel,Texas
Summary
Dynamic Registered Behavior Technician with a proven track record at Action Behavior Centers, enhancing client behavior through innovative ABA therapy plans and data analysis. Excelled in customer service and interpersonal relationship building across roles, significantly improving customer satisfaction. Skilled in behavioral support and adept at creating positive, safe environments for clients and staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
02.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Leasing Professional
The Overlook Apartments
04.2022 - 05.2023
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
Server
Coreys Kitchen
10.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Psychology
Stephen F. Austin State University
Nacogdoches, TX12-2023
Associate of Arts - General Studies
Alvin Community College
Alvin, TX05-2021
Skills
- Customer satisfaction measurement
- Data collection and analysis
- Behavioral support
- Exceptional customer service
- Memory retention
- Interpersonal relationship building
- Active listening techniques
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Timeline
Registered Behavior Technician
Action Behavior Centers
02.2024 - Current
Leasing Professional
The Overlook Apartments
04.2022 - 05.2023
Server
Coreys Kitchen
10.2020 - 03.2021
Bachelor of Science - Psychology
Stephen F. Austin State University
Associate of Arts - General Studies
Alvin Community College
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