Morgan Train
Sheridan,MI
Summary
Dynamic and results-driven professional with a proven track record at Creation Coffee, excelling in customer service and multitasking. Enhanced social media engagement by 600% as a Marketing Intern, showcasing strong decision-making and attention to detail. Passionate about delivering exceptional experiences and optimizing operational efficiency.
Overview
2
2
years of professional experience
Work History
Barista
Creation Coffee
Saginaw, MI
09.2024 - 01.2026
- Delivered exceptional customer service in fast-paced environment, leading to increased customer loyalty.
- Trained new staff on coffee preparation and customer service standards, improving team readiness.
- Maintained cleanliness and stock levels in store, supporting seamless daily operations.
Hospitality and Tourism Marketing Intern
Silver Lake Resort and Campground
Silver Lake, MI
05.2024 - 09.2024
- Increased engagement 600% by creating social media content.
- Executed targeted campaign to enhance customer loyalty, resulting in increased repeat visits.
- Managed reservations and bookings to optimize occupancy rates and increase overall profitability.
- Delivered high-quality customer service at front desk and retail floor to enhance guest experience.
Tourism Marketing Intern
Hart Visitors Bureau
Hart, MI
05.2024 - 09.2024
- Created and edited engaging content for social media platforms to enhance brand presence.
- Evaluated engagement metrics and streamlined communication processes via Sprout Social and Constant Contact, increasing audience interaction.
- Improved website usability through content updates on WordPress, enhancing user experience.
- Audited and updated Visitors Bureau member records to ensure accuracy and compliance with standards.
Education
BBA - Marketing, Graphic design minor
Saginaw Valley State University
University Center, MI12.2025
Skills
- Customer service
- Decision making
- Multitasking
- Attention to detail
- Microsoft Office Suite
Timeline
Barista
Creation Coffee
09.2024 - 01.2026
Hospitality and Tourism Marketing Intern
Silver Lake Resort and Campground
05.2024 - 09.2024
Tourism Marketing Intern
Hart Visitors Bureau
05.2024 - 09.2024
BBA - Marketing, Graphic design minor
Saginaw Valley State University