Morgan Wheat
Summary
Seasoned leader, bringing effective management and performance optimization skills gained during experience insurance settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
16
16
years of professional experience
Work History
Manage Repair Supervisor
Progressive Insurance
02.2019 - Current
- Maintains accountability for performance management, coaching and development, and training of claims representatives
- Manage a team of 7, that are the most productive team in the DFW region for assignments completed.
- Trained and developed more then 20 new hires to be successful at their new roles, many of which have moved on to promotions and leadership opportunities.
Managed Repair Representative/New Hire Mentor
Progressive Insurance
01.2013 - 01.2019
- Completed property damage investigations to assisted with Liability and Coverage for claims
- Trained and mentored new team members
- Executed duties within multiple platforms: Mitchell Estimating Software, Claims Station, and Property Damage Solutions
- Instituted Team Member Initiatives to increase network shop performance through decreased supplements and increased customer service satisfaction
- Level 5 Performance rating as a Representative (highest available) on 2013, 2014, 2015, 2017, 2018 review
s
Claims Service Center Supervisor
Progressive Insurance
09.2010 - 12.2012
- Maintained accountability for team performance, coaching, and development
- Raised Customer Service Survey scores from 3.5 to 4.5 through changing of intake processes and timely
follow up initiatives - Managed a team of 9 Estimator Trainees
- Built relationships with all network repair shops to ensure timely repairs
- Lead coordinator between Progressive N.TX site and National Catastrophe Team during the major storms
Claims Adjuster
Progressive Insurance
09.2007 - 08.2010
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Turned difficult luxury vehicle repair shop into network shop through relationship building
Education
Bachelor of Arts - Communications
University of North Texas
Denton, TX08.2005
Skills
- Thorough understanding and knowledge of Claims process and all estimating systems
- Excellent in organizational and problem-solving
- Ability to multi-task and prioritize
- Effective team, leader, team player and ability to model behaviors that foster a positive team environment
- Strong customer service skills
Accomplishments
- Head of the Work Environment group for the DFW leaders, helped organize monthly events to increase engagement within our leader group
- Trained and developed more then 20 new hires to be successful at their new roles, many of which have moved on to promotions and leadership opportunities.
- Leader for the committee to stream line the On Boarding role for new hires
- Instrumental mentor for onboarding new supervisor in the leadership group and assisting upper management with trainings, mentoring, technical support for new and currant supervisors
Timeline
Manage Repair Supervisor
Progressive Insurance
02.2019 - Current
Managed Repair Representative/New Hire Mentor
Progressive Insurance
01.2013 - 01.2019
Claims Service Center Supervisor
Progressive Insurance
09.2010 - 12.2012
Claims Adjuster
Progressive Insurance
09.2007 - 08.2010
Bachelor of Arts - Communications
University of North Texas