Morgan Wigley
Oklahoma City,OK
Summary
Dynamic professional with extensive experience in restaurant operations. Proven ability to manage budgets, streamline processes, and develop teams, contributing to improved guest satisfaction and operational excellence across multiple locations.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Assistant General Manager
Halsmith Resturants Upper Crust
Edmond, Oklahoma
01.2024 - Current
- Manage hourly and management schedules, ensuring optimal staffing and labor efficiency
- Oversaw FOH operations, achieving consistently high guest satisfaction scores
- Prepared and analyzed P&L reports and monthly budgets to inform strategic decisions
- Process payroll and maintain accurate employee records
- Manage ordering for food, liquor, beer, wine, and office supplies
- Trained, onboarded, and developed new hires, ensuring compliance with all hiring procedures
- Supported kitchen operations by delivering seamless service.
Director of Operations
LookOut Kitchen
Broken Bow, Oklahoma
03.2023 - 01.2024
- Facilitated opening of six restaurant locations in Oklahoma State Parks, enhancing visitor dining options
- Managed daily operations across multiple sites, maintaining operational standards and enhancing service quality
- Developed training programs for management and hourly staff on procedures, service, and compliance, improving team readiness
- Implemented operational systems and streamlined processes for new locations
Administrative Assistant/Bartender/Shift Lead/Key
Halsmith Resturants (Charleston's)
Oklahoma City, Oklahoma
05.2016 - 05.2023
- Delivered exceptional customer service, enhancing guest satisfaction
- Supported administrative functions, coordinated scheduling, and managed cash handling
- Supervised shifts, trained new employees, and maintained operational standards
- Advanced through roles, showcasing reliability and leadership skills
Education
High School Diploma -
Yukon Highschool
Yukon05-2015
Skills
- Operations Management
- Budgeting & P&L Analysis
- Scheduling & Payroll Management
- Inventory management
- Cash Handling & Financial Controls
- Customer Service & Guest Relations
- Hiring & New Hire Onboarding
- Team Leadership & Staff Development
- Multitasking & Time Management
- Conflict Resolution
Certification
ServSafe
Timeline
Assistant General Manager
Halsmith Resturants Upper Crust
01.2024 - Current
Director of Operations
LookOut Kitchen
03.2023 - 01.2024
Administrative Assistant/Bartender/Shift Lead/Key
Halsmith Resturants (Charleston's)
05.2016 - 05.2023
High School Diploma -
Yukon Highschool