Morgan Wilkins

Part-time job position at Jenkintown's Crumbl Cookies location.

• Produced consistently high-quality baked goods for customers and operated and maintained bakery equipment, including ovens.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Decorated and merchandised quality bakery goods but also demonstrated versatility within the role by performing various tasks such as preparing doughs, working the register, and cleaning the space.
• Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.

Federal work study position at Pennsylvania State University's Abington campus during the school year.

• Work was focused primarily at the front circulation desk, checking out and discharging books and other items offered (such as calculators, laptops, cameras, and private studying spaces).
• Assisted patrons in finding books, managing the library website, and answering questions regarding the library's services such as getting books shipped in from other campuses.
• Shelved books with knowledge of the Library of Congress shelving system, and handled unpacking and managing the mail.

Volunteer summer position to gain work experience.

• Shelved books and assisted in other duties such as cleaning, organizing, planning book displays, and helping plan for library events.
• Assisted patrons in locating, selecting, and checking out books.
• Helped guests manage the library computer system.