Morgan Wilson
Tallahassee
Summary
Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and enhancing customer experiences.
Overview
3
3
years of professional experience
Work History
Supervisor
Raining Berries Brandon
05.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Memorized ingredients and recipes for wide variety specialty drinks.
Lifeguard
Campo Family YMCA
08.2022 - 05.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Shift Leader
Coldstone Creamery
01.2022 - 08.2022
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Arts - History And Political Science
Florida State University
Tallahassee, FL05-2028
High School Diploma -
Durant High School
Plant City, FL05-2024
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Decision-making
- Relationship building
- Conflict resolution
- Verbal and written communication
- Task delegation
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Supervisor
Raining Berries Brandon
05.2023 - Current
Lifeguard
Campo Family YMCA
08.2022 - 05.2023
Shift Leader
Coldstone Creamery
01.2022 - 08.2022
Bachelor of Arts - History And Political Science
Florida State University
High School Diploma -
Durant High School
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