Morgan Workman
Chelsea,OK
Summary
At Pelivan Transit, I have excelled in a high-stress role, effectively managed and optimized schedules for 31 drivers across multiple cities, along with taking on all trips from our demonstrating strong organizational skills and decision-making. My ability to maintain calm under pressure while providing exceptional customer service, significantly enhanced operational efficiency and public trust in our services. I have been with Pelivan long enough i have built relationships with our riders and our drivers. I believe my willingness to learn and grow with Pelivan Transit makes me a great candidate for moving forward to help making Pelivan a trusted transit. I have Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
5
5
years of professional experience
Work History
Dispatcher
Pelivan Transit
06.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate on time transportation.
- Provided exceptional customer service to callers, remaining empathetic and patient.
- Train and provided guidance to new dispatchers to apply best practices and comply with protocols and regulations.
- Planned, organize, and Scheduled shifts for 31 drivers in 9 different cities.
- Answered incoming calls for new trip bookings
- Monitored vehicle locations to coordinate timely arrivals.
- Schedule vehicle maintenance to work around scheduled routes.
- Checked that each Scheduled route was appropriately covered by available drivers.
- Schedule shifts and dispatch for 31 drivers in 9 cities,and 6 different counties.
- Schedule all of our variable distance rides (VDR)
- Schedule all incoming trips (approve or deny) for modivcare and saferide
- Increase public trust in the transit system by displaying professionalism, courtesy, and knowledge when interacting with passengers.
- Optimized scheduling of driver routes to minimize travel time and increase productivity.
- Utilized advanced software tools for tracking driver locations, optimizing route planning, and managing overall workload distribution among available personnel.
- Managed high call volume while maintaining a professional, calm demeanor.
Education
High School Diploma -
Chelsea Public Schools
Chelsea, OK05-2010
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Route planning
- Driver communication
- Shift coordination
- Adjusting routes
- Training new hires
- Multitasking Abilities
- Organizational skills
- Microsoft office
- Excellent communication
- Route planning and adjustment
- Team work scheduling
- Strategy development
Timeline
Dispatcher
Pelivan Transit
06.2020 - Current
High School Diploma -
Chelsea Public Schools
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