Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan B. Matthews

Atlanta ,GA

Summary

An experienced Operations Management Professional with 5+ years of
experience in leadership service - who values collaboration, dedication
and integrity. My professional promise is to provide the utmost
excellence, precise attention to detail and reliable support to my team.

Overview

8
8
years of professional experience

Work History

Senior Director of Operations

USA Cabling & Technology Solutions
Altanta , GA
02.2022 - Current
  • Implement existing employee benefits and expense reporting system successfully.
  • Coordinate interactions with internal/external stakeholders on behalf of the COO and CEO.
  • Manage email correspondence and promptly handle phone calls.
  • Developed advanced proficiency in Google Suite and Microsoft Office products.
  • Compile and present detailed reports on open AR, invoice tracking progress, HR compliance documentation and accounting activities.
  • Manage onboarding and training of new employees.
  • Track and reconcile all company expenses.
  • Manage calendars and emails for virtual calls, internal scheduling, vendor meetings and client strategy & sales meetings.
  • Organize and manage comprehensive travel itineraries, accommodations, and logistics for leadership team and incoming clients.
  • Facilitate B2B transactions along with managing SaaS subscriptions under the guidance of Access Control VP.
  • Certified notary public

Employee Benefits Assistant

NFP (Formerly Fallon Benefits Group)
Atlanta , GA
01.2021 - 02.2022
  • Ensured accurate maintenance of the department's client database for employee benefits.
  • Supported in generating comprehensive benchmark reports.
  • Handled calendar and email management for team of 10 employees.
  • Demonstrated high-level skill set in utilizing Microsoft Suite products such as Outlook, Word, Excel, and PowerPoint.
  • Developed engaging visual content, including presentations, to enhance client interactions.
  • Performed invoice checks and compiled essential Wrap 360 documents.
  • Prepared federal notices and 5500 forms.
  • Documented and circulated notes following team discussions.

Office Manager

CSM Fitness Equipment
Kennesaw, GA
10.2018 - 07.2020
  • Compiled sensitive information for client documentation.
  • Coordinated departmental work-related travel, managed office supplies and executed expense reports.
  • Guided new administrative assistants through detailed orientation to maintain high standards.
  • Conducted sales activities while managing delivery and pick-up logistics.
  • Oversaw website management including digital image creation, blog content, products, and interface design.
  • Event planner for employee recognition, company sponsored
    holiday functions and team builder exercises
  • Acknowledged for being the prominent company figure in receiving clients.
  • Served as liaison between owner and employees to communicate company policies.
  • Designed a filing and appointment framework that boosted safety standards for both staff and customers during the pandemic.

Customer Care Advocate

Verizon Wireless
Alpharetta, GA
01.2017 - 07.2018
  • Resolved customer inquiries in a fast-paced call center environment regarding technical support needs, billing problems and equipment concerns.
  • Managed special events, operational logistics, and social media during a year-long apprenticeship while fulfilling full-time advocate responsibilities.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Utilized internal CRM platforms to manage client databases efficiently.

Education

Bachelor of Arts - Mass Media

Valdosta State University
Valdosta, GA
05-2016

Skills

  • Calendar management
  • Certified Notary
  • Operational excellence
  • Strategic planning and execution
  • Leadership training
  • Information organization
  • Business management
  • Travel planning
  • Financial Tracking
  • Meeting coordination
  • Special Projects
  • Poised under pressure
  • Self-starter
  • Respectful

Timeline

Senior Director of Operations

USA Cabling & Technology Solutions
02.2022 - Current

Employee Benefits Assistant

NFP (Formerly Fallon Benefits Group)
01.2021 - 02.2022

Office Manager

CSM Fitness Equipment
10.2018 - 07.2020

Customer Care Advocate

Verizon Wireless
01.2017 - 07.2018

Bachelor of Arts - Mass Media

Valdosta State University

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Morgan B. Matthews