Morgan Bentley
Summary
Dynamic professional with extensive experience at HCA Healthcare, excelling in financial reporting and compliance evaluation. Proven track record in process improvement and data analysis, enhancing operational efficiency. Strong problem-solving abilities complemented by exceptional customer relationship management skills, ensuring high-quality service and adherence to regulatory standards.
Overview
10
10
years of professional experience
Work History
Health Facility Evaluator
State of Florida
, USA
12.2025 - Current
- Assessed health care facilities for compliance with state licensure requirements for Medicare/Medicaid participation, ensuring quality standards were met.
- Recorded findings and identified deficiencies in health care facilities, contributing to improved compliance and safety standards.
- Conducted interviews and surveys to gather stakeholder feedback.
Customer Service Staff
Publix
07.2025 - Current
- Assisted customers with product inquiries, leading to informed purchasing decisions.
- Collaborated with team members to resolve customer issues, enhancing overall satisfaction.
- Trained new staff on customer service protocols, ensuring consistent service quality.
- Processed transactions accurately at the cash register.
Senior Accountant
HCA Healthcare (Centralized Accounting Office)
01.2024 - 10.2025
- Coordinated monthly financial close processes across multiple healthcare facilities to ensure timely and accurate reporting.
- Streamlined financial reporting workflows through implementation of process improvements, enhancing overall efficiency.
- Developed detailed internal reports to support management review and informed decision-making.
- Analyzed account discrepancies and resolved issues promptly with stakeholders.
- Mentored junior accountants on best practices and accounting principles.
Staff Accountant
HCA Healthcare (Centralized Accounting Office)
06.2022 - 01.2024
- Managed accounts receivable activities, including customer invoicing, payment application, and balance monitoring to maintain financial accuracy.
- Prepared monthly reconciliations for bank accounts, credit cards, and other balance sheet accounts, ensuring integrity of financial data.
- Compiled and prepared journal entries, enhancing accuracy of general ledger records.
Customer Service Staff
Publix
10.2015 - 10.2023
- Guided customers in product selection, enhancing their shopping experience.
- Processed returns and exchanges efficiently, ensuring compliance with company policies.
- Educated new staff on customer service protocols and store operations, fostering a knowledgeable team.
Revenue Specialist II
State of Florida
, USA
09.2021 - 06.2022
- Conducted interviews to gather essential information for establishing support orders, facilitating timely case resolution.
- Reviewed case information for compliance with state child support guidelines, minimizing risk of errors.
- Managed case files, ensuring accurate documentation for child support cases to support legal processes.
Education
Bachelor of Science - Finance
University of South Florida
St. Petersburg, FL12-2020
Associates of Arts Degree -
St. Petersburg College
Seminole, FL12-2018
Skills
- Regulatory compliance
- Compliance inspection
- Report writing
- Data analysis
- Process improvement
- Customer relationship management
- Problem solving
Timeline
Health Facility Evaluator
State of Florida
12.2025 - Current
Customer Service Staff
Publix
07.2025 - Current
Senior Accountant
HCA Healthcare (Centralized Accounting Office)
01.2024 - 10.2025
Staff Accountant
HCA Healthcare (Centralized Accounting Office)
06.2022 - 01.2024
Revenue Specialist II
State of Florida
09.2021 - 06.2022
Customer Service Staff
Publix
10.2015 - 10.2023
Bachelor of Science - Finance
University of South Florida
Associates of Arts Degree -
St. Petersburg College