Morgan Danielle Brooks
Mineral,Virginia
Summary
Dynamic sales leader with proven success at L'Occitane En Provence, consistently exceeding sales goals and enhancing customer experiences. Skilled in team management and inventory monitoring, I foster strong relationships through exceptional service and training. Committed to driving results and maintaining store operations, I leverage product knowledge to boost sales and client loyalty.
Overview
13
13
years of professional experience
Work History
Sales Lead Keyholder
L'Occitane En Provence
09.2023 - Current
- Opened inventory boxes and restocked shelves.
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
Sales Lead Keyholder
Ann Taylor Loft
10.2022 - 04.2023
- Opened inventory boxes and restocked shelves.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Jewelry Consultant
Zales The Diamond Store
12.2011 - 12.2013
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
- Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
- Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
Education
Associate of Science - Management
Piedmont Virginia Community College
Charlottesville, Virginia08-2021
Skills
- Team management
- Store operations
- Strong leadership
- Customer service
- Cash handling accuracy
- Loss prevention
- Inventory monitoring
- Staff oversight
- Store maintenance
- Sales proficiency
- Team training and development
- Product demonstrations
- Staff training
- Staff training and development
- Daily reporting
- Cash handling
- Loss prevention strategies
- Training and mentoring
- Product ordering
- Team member development
- Bank deposits
Timeline
Sales Lead Keyholder
L'Occitane En Provence
09.2023 - Current
Sales Lead Keyholder
Ann Taylor Loft
10.2022 - 04.2023
Jewelry Consultant
Zales The Diamond Store
12.2011 - 12.2013
Associate of Science - Management
Piedmont Virginia Community College
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