Morgin Arant
Tioga
Summary
Seasoned Dispatcher with expertise in leading operations and managing teams. Specializes in scheduling deliveries, optimizing routes, and streamlining ticketing processes to enhance workflow and customer satisfaction. Committed to fostering strong client relationships and ensuring operational efficiency.
Overview
8
8
years of professional experience
Work History
Dispatcher
Braun Trucking Inc.
Tioga
07.2024 - Current
- Coordinated driver schedules for efficient route management and timely deliveries.
- Communicated with drivers to provide updates and resolve issues during transit.
- Trained new dispatchers on operational procedures and software to ensure effective team integration.
- Resolved customer inquiries regarding shipping status and delivery times promptly.
- Implemented process improvements to enhance dispatch efficiency and accuracy.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Addressed and resolved customer complaints regarding service issues or delays to enhance customer satisfaction.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles with GPS technology, providing real-time status updates to improve communication and operational awareness.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
Disposal Operator
Bosque Systems
Tioga
09.2023 - 07.2024
- Operated machinery to ensure efficient production processes.
- Monitored equipment performance and conducted routine maintenance to ensure optimal operation.
- Collaborated with team members to streamline operations, enhancing overall workflow efficiency.
- Trained new operators on safety protocols and operational procedures.
- Adhered to safety guidelines to maintain a safe working environment consistently.
- Assisted in troubleshooting equipment issues, reducing downtime and maintaining production continuity.
- Monitored control panel and gauges to ensure proper equipment function.
- Monitored and adjusted machine operations for quality assurance.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Used daily system logs to document production information, discussing issues with management.
Certified Nursing Assistant
Tioga Medical Center
Tioga
10.2017 - 08.2023
- Assisted in daily living activities for patients in a compassionate manner.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained precise patient records and documentation to ensure compliance with facility guidelines and support care continuity.
- Implemented infection control protocols to ensure a safe environment for patients.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Educated patients and families on care procedures and health management techniques to enhance understanding and promote adherence to treatment plans.
- Provided emotional support and companionship to enhance patient well-being.
- Assisted in mobility exercises and rehabilitation activities for physical health improvement.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Fostered strong relationships with patients, caregivers, and healthcare teams to collaboratively achieve individual care plan goals.
- Participated in educational programs related to nursing assistant skills development.
Education
Associate of Science - Psychology
Williston State College
Williston, ND12-2025
High School Diploma -
Tioga High School
Tioga, ND05-2016
Bachelor of Science - Psychology
Dickinson State University
Dickinson, ND03-2026
Skills
- Customer service
- Communication skills
- Verbal communication
- Active listening
- Conflict resolution
- Team collaboration
- Problem-solving aptitude
- Critical thinking
- Time management
- Multitasking
- Stress tolerance
- Relationship management
- Patient care
Timeline
Dispatcher
Braun Trucking Inc.
07.2024 - Current
Disposal Operator
Bosque Systems
09.2023 - 07.2024
Certified Nursing Assistant
Tioga Medical Center
10.2017 - 08.2023
Associate of Science - Psychology
Williston State College
High School Diploma -
Tioga High School
Bachelor of Science - Psychology
Dickinson State University