Morgin Hunter

As a Customer Service Representative, I provide exceptional support to customers regarding their boat, car, and motorcycle insurance needs. Responsibilities include answering 120+ calls daily, assisting clients with policy inquiries, claims, billing issues, and coverage options. I ensure prompt and efficient resolution of concerns, offer policy guidance, and maintain high standards of customer satisfaction. Strong multitasking skills, attention to detail, and the ability to thrive in a fast-paced environment are essential in delivering top-tier service.

• Providing quick turnaround times to maintain fast-past schedule.
• Developing and maintaining relationships with customers and loan officers to establish smooth loan process.
• Creating strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Monitoring pipelines to track and log status of loans.
• Reviewing and sending out appraisals
• Reviewing Title
• Requesting Payoffs
• Requesting Employment Verifications

• Supported classroom maintenance and upkeep, organizing books and materials.
• Worked with teacher to optimize learning plans based on student test grades and evaluations.
• Supported classroom activities, tutoring, and reviewing work.
• Studied and implemented latest information on specific subjects and learning strategies.
• Distributed learning materials such as worksheets, textbooks and group assignments.
• Facilitated activities in small groups to reinforce concepts taught by class teacher.
• Maintained safety and security by overseeing students in recess environments.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.

• Compiled information from files and research to satisfy information requests.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Scheduled office meetings and client appointments for staff teams.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.

• Built relationships with customers to encourage repeat business.
• Tallied cash drawer at beginning and end of each work shift.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Helped customers complete purchases, locate items, and join reward programs.

• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Stocked, tagged and displayed merchandise as required.
• Processed refunds and exchanges in accordance with company policy.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Performed cash, card and check transactions to complete customer purchases.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Handled cash with high accuracy and took care to check bills for fraud.
• Greeted customers entering store and responded promptly to customer needs.
• Checked personal identifications during alcohol and tobacco sales.