Client Advocate/Receptionist
Pregnancy Center of the Coastal Bend
07.2018 - 01.2019
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.