Moriah Jones
Hampton,VA
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems, and sale statistics, while aligning technical solutions with business objectives. Successful in leading projects from start to finish and contributing to organizational growth and success.
Overview
5
5
years of professional experience
Work History
Data Center Lead Operations Technician
Amazon Web Services
Dulles, VA
02.2022 - 06.2024
- Reviewed processing errors and helped track down root causes. Then, integrated and coordinated new technologies with vendors on invoice management and resolved outstanding issues.
- Engaged, repaired, and successfully negated high impact tickets while maintaining calculated team coordination, this improved team performance output and client impact statistics.
Data Center Technician
Amazon Web Services
Dulles, VA
07.2021 - 02.2022
- Documented in detail, the status of technical services using the ticketing system, time reports, and the emailing system.
- Moved and installed shelves, power strips, rails, servers, switches, and other equipment.
- Identified and reported problem devices, and replaced or repaired hardware and software components of servers, switches, and fiber optics.
Advanced Repair Technician- Apple Genius
Geek squad- Best Buy
Winchester, VA
02.2019 - 09.2021
- Provided customers with technical, in-person support. Repaired computer hardware and software, Apple iOS device software, and Apple iPhone and iPad repair.
- My performance directly enabled the Winchester Geek Squad precinct to become the top "Total Technical Support" seller on the East Coast.
- Inspected, tested, repaired, and refurbished products for proper operation and further sale.
Education
Associate of Applied Science - Laboratory Technologies
Blue Ridge Community And Technical College
Inwood, WVSkills
Technical & Analytical
- IT Support
- Proficiency in Microsoft Office (Excel, Word, Outlook) and project-tracking tools
- Performance tracking and trend analysis using Microsoft Excel
- Workflow analysis and root cause analysis (RCA)
- Cost-benefit analysis and process prioritization
Process & Problem Solving
- Identifying workflow inefficiencies and implementing technology-driven improvements
- Proactive problem resolution and preventative process improvement
- Ability to drive change by leveraging technology
- Strong analytical and critical thinking skills, with high attention to detail
Communication & Customer Experience
- Excellent phone etiquette, with proven customer service abilities
- Strong presentation, written communication, and interpersonal skills
- Customer-focused mindset with experience handling sensitive issues and de-escalation
- Community marketing and engagement
Work Style
- Outgoing, collaborative team member who builds rapport quickly with customers and colleagues
- Calm and effective under pressure in fast-paced, high-volume environments
- Adaptable communicator, able to tailor tone and approach to sensitive customer situations
- Proactive problem-solver who takes ownership of issues through resolution
- Eager learner who seeks training and process improvements
References
- Joshua Cole, [Manager, AWS], (540)847-1372 Joshuaandrewcole@gmail.com
- Ian Holtfreter, [Manager, Geek Squad] (704)774-9714 ianholtfreter@gmail.com
- Rhiannon Elizabeth, [Personal Reference, Business Analyst] (240)920-4438 rhi.clements@gmail.com
Timeline
Data Center Lead Operations Technician
Amazon Web Services
02.2022 - 06.2024
Data Center Technician
Amazon Web Services
07.2021 - 02.2022
Advanced Repair Technician- Apple Genius
Geek squad- Best Buy
02.2019 - 09.2021
Associate of Applied Science - Laboratory Technologies
Blue Ridge Community And Technical College