Moriah Kesselring
Dothan,Alabama
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems with a bonus hands-on machine shop operation experience.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Eye Center South
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Shift Leader
Stix And Cones
05.2021 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Manufacturing/Supply Clerk
Performance Design LLC
01.2014 - 03.2019
- Organized and maintained stock records and documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Managed inventory for large commercial business operation.
- Participated in continuous improvement in contract execution process and delivered recommendations, ideas and plans to local and functional management.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- General shop work, Specialty Work, and Packaging.
Education
High School Diploma -
Crossroads Baptist Academy
Dothan, AL03.2020
Skills
- Social Perceptiveness
- Verbal and Written Communication
- Scheduling Appointments
- Concierge Services
- Restock Shelves
- Office Supplies Inventory Management
- Time Management
- Data Confirmation
- Greeting and Seating Clients
- Answer Telephone Calls
- Office Supply Ordering
- Maintain Security
- Bookkeeping
- Visitor and Customer Relations
- Sorting and Labeling
- Sensitive Information Handling
- Listening Skills
- Packaging and Mail Receiving
- Front Desk Reservations
- Front Desk Operations
Timeline
Front Desk Receptionist
Eye Center South
03.2023 - Current
Shift Leader
Stix And Cones
05.2021 - 03.2023
Manufacturing/Supply Clerk
Performance Design LLC
01.2014 - 03.2019
High School Diploma -
Crossroads Baptist Academy