Summary
Overview
Work History
Education
Skills
Timeline
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Moriah Marshall

Summary

Hardworking with years of customer service experience, multitasking, and great at teamwork. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Beertender

Moonraker Brewing Co.
08.2024 - Current
  • Delivered exceptional customer service in high-volume environments, enhancing guest satisfaction and retention.
  • Operated draft systems and Kegs.
  • Educated customers on beer selections.
  • Educated customers on various beer styles, enhancing their appreciation and enjoyment.
  • Assisted in the setup of private events, accommodating specific client requests.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Maintained a clean and organized bar environment for improved customer experience.
  • Operated cash register, managing transactions for checkout process.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Jewelry Sales Associate

Zales The Diamond Store
03.2024 - 08.2024
  • Maintained an organized and clean store environment.
  • Received inventory shipments and stocked shelves.
  • Tracked inventory levels to ensure stock was accurate.
  • Assisted in the design of custom jewelry pieces.
  • Provided accurate information about warranties, pricing, policies.
  • Advised customers on the selection of products based on their needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Used POS system daily.

Virtual Assistant

Energized Electric LLC
01.2022 - 03.2023
  • Proofread documents for accuracy.
  • Organized and managed calendars, and appointments.
  • Maintained files of client information.
  • Filing daily.
  • Answered calls and emails daily.
  • Organized virtual meetings.
  • Prepared documents, including electrical plans, emails, and customer information.

Server

Lake of the Pines Clubhouse
10.2016 - 08.2022
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Communicated effectively with all restaurant staff.
  • Prepared alcoholic and non-alcoholic drinks daily.
  • Used POS system daily.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints.
  • Handled money transactions daily.
  • Stayed informed about daily specials, and new menu items.
  • Performed opening and closing duties daily.
  • Checked with customers to determine satisfaction with meals.

Education

High School Diploma -

Bear River High School
Grass Valley, CA
06.2016

Skills

  • Customer Service
  • Appointment scheduling
  • Product Knowledge
  • Cash Handling
  • Teamwork and Collaboration
  • Computer Proficiency
  • Inventory and Stocking
  • Reliable
  • Organization
  • Problem-Solving
  • Basic Mathematics
  • Maintaining equipment
  • Pouring techniques

Timeline

Beertender

Moonraker Brewing Co.
08.2024 - Current

Jewelry Sales Associate

Zales The Diamond Store
03.2024 - 08.2024

Virtual Assistant

Energized Electric LLC
01.2022 - 03.2023

Server

Lake of the Pines Clubhouse
10.2016 - 08.2022

High School Diploma -

Bear River High School

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