Evaluate incoming telephone and website inquiries to determine and explain next steps to providing care at Rogers
Inquire about potential patients and/or responsible representatives to obtain demographic and insurance information
Describe levels of care within Rogers to potential patients and/or their representatives.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Teaching Assistant
HOPE Christian Schools
Milwaukee, WI
08.2020 - 02.2021
Document student progress and communicate with parents to keep them informed
Supported classroom activities, tutoring, and reviewing work
Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
Encouraged small groups to discuss topics and explore concepts through hands-on activities
Program Support Specialist
Wisconsin Youth Company
Madison, WI
08.2018 - 03.2020
Program support specialists play vital roles in supporting programs through program support activities. These activities include but are not limited to communicating with parents of program participants within registration process and completing quality improvement projects.
Communicated clearly with program staff and participants through written and digital correspondence
Performed wide-ranging administrative, financial, and service-related functions
Investigated issues and provided knowledgeable responses to resolve parent concerns
Education
Bachelor of Arts - Psychology
Lakeland College
Plymouth, WI
08.2023
Associate of Arts - Liberal Arts And Sciences
Madison Area Technical College
Madison, WI
08.2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Patient Registration
Team Collaboration
Patient Scheduling
Insurance Information Collection
Patient Admission
Multi-Line Telephone Systems
Admissions Screening
Educate Patients
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Patient Access Specialist at Ensemble Health Partners – Mercy Health West HospitalPatient Access Specialist at Ensemble Health Partners – Mercy Health West Hospital