Summary
Overview
Work History
Education
Skills
Fostering kittens for the Arizona Humane Society
Timeline
Generic

Morika Van Loan

Phoenix,AZ

Summary

Customer Service Representative bringing an upbeat and happy demeanor. Experience in the pet food and supply industry. True love of animals and their well being.

Overview

24
24
years of professional experience

Work History

Customer Service Lead

Chow Down Pet Supplies
10.2016 - 10.2020
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Season Pass and Ticket Supervisor

Breckenridge Ski Resort
11.1996 - 09.2016
  • Established positive and collaborative team environments, promoting healthy competition and enhancing staff engagement.
  • Managed timely upgrade and proper operation of ticketing systems, minimizing downtimes.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Identified and targeted opportunities for service improvements, eliminating operational gaps and minimizing wait times.
  • Enhanced team performance through training, close monitoring and support of new agents.

Education

High School Diploma -

John F Kennedy High School
Cedar Rapids, IA
1985

Skills

  • Stocking and Replenishing
  • Staff Training
  • Retail Sales Customer Service
  • Till Counting
  • Payment Processing
  • Customer Service Excellence
  • Cash Handling
  • Delivery Scheduling
  • Order Processing
  • Customer Complaint Resolution
  • Problem-Solving Ability

Fostering kittens for the Arizona Humane Society

I have been fostering for years. I absolutely love all animals especially cats. I was introduced to the extreme need of fostering when I lived in Colorado. I became a foster there and continue to foster here in Phoenix.

Timeline

Customer Service Lead

Chow Down Pet Supplies
10.2016 - 10.2020

Season Pass and Ticket Supervisor

Breckenridge Ski Resort
11.1996 - 09.2016

High School Diploma -

John F Kennedy High School

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Morika Van Loan