Morine Elraheb
Lebanon,TN
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
The Home Depot
01.2020 - Current
- Position: Service Desk, Order Fulfillment, Flooring, Kitchen & Bath, Appliances, Cashier, Head Cashier, and Vault.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Grill Master
The Red Lobster
07.2019 - 10.2019
- Enhanced customer satisfaction by consistently preparing high-quality grilled dishes.
- Collaborated with team members for seamless communication and optimal teamwork in the kitchen.
- Demonstrated adaptability by quickly adjusting to changing workloads during peak hours or special events.
Education
Associate of Science - Biology
Cumberland University
05.2023
High School Diploma -
Wilson Central High School
Lebanon, TN05.2020
Skills
- Customer service
- Complex Problem-solving
- Strong work ethic
- Empathy and patience
- Teamwork and cooperation
- Time management
- Attention to detail
- Adaptability and flexibility
- Multitasking and organization
- Reliable and punctual
Certification
- Certified Nursing Assistant License - April 2022 - April 2024
- Certified Forklift Operator, Home Depot - 2021 - Present
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Associate
The Home Depot
01.2020 - Current
Grill Master
The Red Lobster
07.2019 - 10.2019
Associate of Science - Biology
Cumberland University
High School Diploma -
Wilson Central High School
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