Moriyah Garrison

• Managed client communications through phone, text, and email with consistent follow-up and professional service.
• Scheduled consultations and maintained accurate client records and documentation.
• Assisted clients with policy questions, paperwork, and account updates.
• Conducted outbound follow-ups for appointments, renewals, and customer engagement.
• Promoted insurance products and services through consultative client interactions.

• Managed high-volume inbound and outbound calls while scheduling service appointments and coordinating technician dispatch.
• Assisted with accounts receivable, invoicing, inventory tracking, and customer account updates.
• Conducted appointment confirmations, maintenance reminders, quality assurance calls, and customer follow-ups.
• Balanced customer needs with technician availability in a fast-paced service environment.
• Promoted and sold monthly membership programs through consultative sales techniques.

Achievements & Recognition

• Multiple regional award recipient for service appointments booked, membership enrollments, and call performance.
• Selected by regional leadership to present on a regional training call sharing strategies with other Client Care Specialists.
• Recognized as a top-performing team member for customer engagement and conversion performance.

• Verified insurance information and processed prescription-related documentation to ensure accuracy and compliance.
• Entered patient data and supported prescription fulfillment workflows.
• Coordinated with physician offices to verify prescriptions and resolve issues, facilitating timely patient care.
• Maintained HIPAA compliance and handled confidential patient information.
• Delivered professional customer service to assist customers in person and over the phone, enhancing their experience.
• Processed cash transactions and maintained accurate register handling.
• Assisted with inventory management, stocking, and prescription organization.
• Conducted outbound calls for prescription reminders and immunization scheduling.