Morly Pierre
Orlando,FL
Summary
Experienced retail supervisor with a strong background in customer service, team leadership, and sales floor management. Skilled in assisting customers, handling merchandise, and ensuring smooth store operations. Previous experience in security, maintaining a safe environment, and enforcing policies. Proficient in fast-paced logistics and delivery operations, ensuring timely and accurate shipments. Adept at multitasking, problem-solving, and providing excellent service across various industries.
Overview
6
6
years of professional experience
Work History
Sales Floor Department Supervisor
Lowes Home Improvment
Orlando, Florida
05.2022 - Current
- Leading and enabling a team of associates to deliver the best possible customer experience in the store.
- Responsible for customer-facing activities and store safety.
- Work with my leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused and goal attainment.
- Supervise associates in other departments, as needed, to meet the demands of the store.
- May occasionally open or close the store or serve as manager-on-duty (MOD).
- Providing resources and tools to support those directly helping customers provide the best service.
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
- Monitoring use of the store power equipment and coaching employees on safe behaviors and lifting techniques.
Member Assist Cart Attendant
Sam's Club
Orlando, Florida
03.2022 - 05.2022
- Responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available.
- Assist members helping them load their vehicles and support creating a great member experience.
- Providing exceptional customer service to members across the club as needed, answering any questions they may have.
- Maintaining a clean, neat, and member-ready area.
- Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
Delivery Driver
Prime Lightning Logistics LLC.
Orlando, FL
09.2021 - 12.2021
- Loading and unloading packages from the delivery vehicle.
- Following assigned routes using GPS navigation to ensure timely deliveries.
- Adhering to traffic laws and safety regulations while driving.
- Scanning and tracking packages to ensure accurate delivery records.
- Communicating with dispatch or customers regarding delivery updates or issues.
- Handling packages with care and ensuring they reach the correct recipient.
- Performing basic vehicle inspections and maintenance checks.
Security Officer
Universal Orlando Resort
Orlando, Florida
01.2019 - 07.2021
- Patrolling assigned areas to detect and prevent security threats, theft, or vandalism.
- Enforcing park policies, procedures, and safety regulations.
- Assisting guests and employees with security concerns or emergency situations.
- Responding to incidents such as medical emergencies, disturbances, or lost property.
- Writing detailed reports on incidents, observations, and security activities.
- Collaborating with law enforcement or emergency responders when necessary.
Education
Certificate - 3D Animation Technology
Mid Florida Technical College
Orlando, FL05-2018
High School Diploma -
Apopka High School
Apopka, FL05-2017
Skills
- Customer Service & Communication
- Leadership & Teamwork
- Operations & Logistics
- Security & Risk Management
- Technical & Organizational Skills
- 3D Modeling/ Maya Software
Timeline
Sales Floor Department Supervisor
Lowes Home Improvment
05.2022 - Current
Member Assist Cart Attendant
Sam's Club
03.2022 - 05.2022
Delivery Driver
Prime Lightning Logistics LLC.
09.2021 - 12.2021
Security Officer
Universal Orlando Resort
01.2019 - 07.2021
Certificate - 3D Animation Technology
Mid Florida Technical College
High School Diploma -
Apopka High School