Jessica Kurtycz
Grand Rapids,MI
Summary
Quality-driven Department Supervisor, providing excellent customer service and providing employees clear guidelines and responsibilities. Experience in supervising a large, fast-paced retail environment while maintaining a safe workplace.
Overview
2
2
years of professional experience
Work History
Sales Floor Department Supervisor
Lowe's Home Improvement
12.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on company and department-specific policies/procedures.
- Fostered a positive working environment by actively engaging in supportive communication, recognizing individual achievements, and encouraging staff to develop new skills and abilities.
Sales Specialist - Appliances
Lowe's Home Improvement
05.2023 - 12.2023
- Asses customer needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
Administrative Coordinator
Grand Rapids Downtown Market
01.2023 - 05.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Education
Associate of Arts - Communication
Kalamazoo Valley Community College
Kalamazoo, MI12.2022
Skills
- Exceptional customer service
- Employee Engagement
- Multitasking and Prioritizing
- Workplace Safety
- Training and Development
- Problem-Solving
- Timely communication
- Collaboration
Awards and Leadership
- Alpha Gamma Delta, Vice President, Administration, Recruitment, Marketing, Co-Finance
- Lowe's Home Improvement Employee of the Month - March 2022
- Lowe's Home Improvement Sales Employee of the Month - January 2022, March 2022
Timeline
Sales Floor Department Supervisor
Lowe's Home Improvement
12.2023 - Current
Sales Specialist - Appliances
Lowe's Home Improvement
05.2023 - 12.2023
Administrative Coordinator
Grand Rapids Downtown Market
01.2023 - 05.2023
Associate of Arts - Communication
Kalamazoo Valley Community College