Morrie Hively
LAKE HAVASU CITY,AZ
Summary
Results-oriented Service Manager with over 30 years of experience in operations management. Skilled in time management, conflict resolution, and staff training. Committed to enhancing service response times and driving customer loyalty through effective process enhancements.
Overview
40
40
years of professional experience
Work History
Service Manager
Craig Plumbing Contractors
Lake Havasu City, AZ
03.2002 - 07.2026
- Oversaw daily operations, ensuring efficient dispatch and scheduling of plumbing services.
- Implemented process improvements, enhancing service response times and customer satisfaction.
- Trained and mentored staff on best practices for quality service delivery and safety compliance.
- Developed and maintained strong relationships with clients, addressing concerns and fostering loyalty.
Service Manager
Walt's Motorsports-marine
Lake Havasu City, AZ
04.1991 - 03.2002
- Conducted performance evaluations, providing feedback to enhance team productivity and engagement.
- Analyzed service reports to identify trends, driving strategic decisions for operational enhancements.
- Managed inventory levels, ensuring availability of essential plumbing supplies while minimizing costs.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Warehouse Manager
U.S. Air Force Active Duty
Merced, CA
09.1986 - 02.1991
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and protocols.
- Managed inventory control processes, optimizing stock levels to meet mission requirements.
- Implemented training programs for new personnel, enhancing team performance and operational efficiency.
- Coordinated logistics for incoming and outgoing supplies, improving overall distribution timelines.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Time management
- Conflict resolution
Timeline
Service Manager
Craig Plumbing Contractors
03.2002 - 07.2026
Service Manager
Walt's Motorsports-marine
04.1991 - 03.2002
Warehouse Manager
U.S. Air Force Active Duty
09.1986 - 02.1991
High School Diploma -
Lake Havasu High School