Morrisa Anderson
360 Nw Dogwood St, #S101 Issaquah
Summary
Dynamic professional with a strong background in caregiving at Consumer Direct Care Network Washington, excelling in communication and client confidentiality. Proven ability to enhance customer satisfaction and operational efficiency, leveraging exceptional teamwork and multitasking skills to resolve issues and maintain high service standards in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Individual Provider
Consumer Direct Care Network Washington
07.2023 - Current
- Contributed to a positive caregiving environment by maintaining clear lines of communication with colleagues and supervisors regarding patient needs assessment updates or challenges encountered during shifts.
- Administered prescribed medications following strict guidelines for dosage and timing to ensure proper treatment efficacy.
- Maintained accurate records of patient information, ensuring confidentiality and compliance with regulatory standards.
- Ensured that all necessary medical equipment was clean, functional, properly stored-ready for immediate use when needed in emergent situations.
Shift Leader
Jersey Mike's Subs
06.2019 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager
Seattle Tennis Club
04.2013 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained high standards of customer service during high volume fast paced operations.
Education
Ingraham High School
North Seattle, WASkills
- Exceptional communication
- Professionalism and ethics
- Client confidentiality
- Boundary setting
- Teamwork and collaboration
- Fast learner
- Multitasking
Timeline
Individual Provider
Consumer Direct Care Network Washington
07.2023 - Current
Shift Leader
Jersey Mike's Subs
06.2019 - 08.2023
Assistant Manager
Seattle Tennis Club
04.2013 - 08.2017
Ingraham High School
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