Morrisa A Williams
Wesley Chapel,FL
Summary
Reliable and ambitious self-starter looking for an Administrative position with a growing company to use her diverse background.
Overview
5
5
years of professional experience
Work History
Assistant Office Manager
Coast Dental
09.2021 - 01.2024
- Provide amazing customer service to patients coming in and out of office.
- Communicate with patients and professional companies over calls and e-mails for various reasons on a daily basis.
- Create relationships with customers and keep a loyal, loving and kind space for all.
- Kept track of and evaluated employee performance in order to complete every day goals and make advancement recommendations, and address productivity issues.
- Kept track of expenses and kept accounting records in Eagle Soft.
- Trained office staff on proper administrative procedures and how to use programs like Eagle soft etc. ensuring that operations were consistent and efficient for maximum output.
- Organized, opened, and routed incoming mail and deliveries to assist Receptionists and Dentist / Hygienist in responding quickly to business and customer needs.
- Used regular correspondence and scheduled follow-up to communicate corporate objectives to all divisions.
- Built a highly efficient and dependable administrative team by providing ongoing coaching and motivation, as well as opportunities for career advancement through accomplishments.
- Was in charge of a team of 7 administrative employees who provided outstanding support to a team of Dentists, Hygienists and PCC professionals.
- Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities.
- Met with insurance company representatives to expedite payments and resolve filing issues, ensuring that aging balances were kept low and the office's finances were in good shape.
Personal Shopper
Walmart Supercenter
04.2020 - 02.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in team meetings and staff training sessions.
Housekeeper
Saddlebrook Resort
05.2019 - 02.2020
- Meet customer needs by listening to complaints and solving the issue in a timely manner.
- Communicating with people and staff on a daily Basis over calls and in person.
- Removed bed sheets and towels from rooms and used pre-treater prior to washing to restore all.
- All necessary repairs were documented and reported.
- Was in charge of transporting cleaning supplies and equipment to and from the utility rooms.
- Disinfected and mopped the bathrooms to keep the facilities sanitary and clean.
- Arranged for extra room bedding, linens, towels, and furniture to be provided to accommodate guests with special needs.
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Assisted in training new staff on cleaning protocols and resort policies.
Education
High School -
Wiregrass Ranch High School
Wesley Chapel, FL01.2017
Skills
- Staff management
- Supervising staff
- Inventory management
- Attendance record management
- Relationship building
- Accurate and detailed
- Deadline driven
- Scheduling
- Statistical data gathering
- Answering incoming calls
- Documents filing
- Greeting visitors
- Project management
- Flexible
- Filing and data archiving
- Quality assurance
- Documentation and reporting
- Research skills
- Medical billing
- Team Leadership
- HIPAA compliance
- Documentation and control
- Routing mail
- Employee training and development
- Legal administrative support
- Social media knowledge
- Strategic planning
- Patient scheduling
- Customer service
- Staff training
- Financial accounting
Timeline
Assistant Office Manager
Coast Dental
09.2021 - 01.2024
Personal Shopper
Walmart Supercenter
04.2020 - 02.2021
Housekeeper
Saddlebrook Resort
05.2019 - 02.2020
High School -
Wiregrass Ranch High School