Open To Work
Adriana Castaneda
Moreno Valley,CA
Work Preference
Summary
Efficiency-driven and highly accurate administrative professional with solid background and sound judgment to independently handle day-to-day needs. Strong project management, multitasking and organizational skills developed. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Office Manager
Skin and Cancer Institute - Redlands/ San Clemente
San Clemente, CA
03.2022 - 06.2024
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Performed audits of time sheets for compliance with company policies and federal and state regulations.
- Worked closely with Human Resources team members on special projects as needed .
- Audited time records submitted by clients to verify conformance with appropriate administrative policies and regulations.
- Recruited, interviewed and selected employees to fill vacant roles.
- Conducted market research to identify trends in consumer behavior.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Assisted with the development of promotional materials, such as brochures and flyers.
- Used brochures, data and slides to prepare proposal presentations.
- Maintained accurate records of all marketing efforts.
- Developed email campaigns to engage customers and generate leads.
- Created templates for future shift schedules based on established guidelines.
- Reviewed and adjusted employee shift schedules in accordance with staffing needs.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded promptly to any emergency situations that arose within the facility.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Handled general office duties to support administrative staff during peak hours.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Processed orders for medical supplies and lab equipment.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Administered injections, medications and treatments as directed by the physician.
- Supported administrative staff by processing payments.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed preliminary physical tests to accurately record results in patient history summary.
Southern California Area Manager
Skin and Cancer Institute - Southern Area Manager
Redlands
08.2026 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed and implemented strategies to improve customer service and increase sales.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised various locations, enforcing high-quality standards of operation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Lead Medical Assistant
California Skin Institute
Newport Beach, CA
03.2021 - 03.2022
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Incorporated outside records into charts and EHR.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Changed dressings on wounds to prevent infection and check for healing.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Medical Assistant
Steady Care Medical
Santa Ana, CA
05.2019 - 03.2021
- Handled general office duties to support administrative staff during peak hours.
- Incorporated outside records into charts and EHR.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Processed orders for medical supplies and lab equipment.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Documented notes during patient visits.
Education
Certification - Clinical Medical Assistant
San Joaquin Valley College
Visalia, CAHigh School Diploma -
Santa Ana High School
Santa Ana, CASkills
- Proposal Writing
- Workflow Coordination
- Administrative Support
- Resource Allocation
- Workflow Optimization
- Training and Coaching
- Event Coordination
- Staff Training
- Payroll Administration
- Operations Management
- Contract Negotiations
- Supply Replenishment
- Google Drive
- Inventory Control
- Workflow Planning
- Payroll and Budgeting
- Scheduling and Calendar Management
- Financial Reporting
- Customer Service
- Employee Supervision
- Database Administration
- Performance Monitoring
- Employee recruitment
- Office administration
- Marketing strategy development
- EHR management
- Customer service
- Effective communication
- Critical thinking
- Business development and planning
- Controlling costs
- Relationship building and management
- Database management
- Territory management
- Systems and software expertise
- Staff management
- Cross-functional collaboration
- Facility inspections
- Team development
- Order management
- Staff development
- Quality assurance
- Operations management
- Staff training
- Recruitment and hiring
Certification
- Awarded Dean's List Certificate (2019)
- Awarded Perfect Attendance at San Joaquin Valley College (2019)
- CPR/First Aid (2018)
Languages
English
Spanish
Timeline
Southern California Area Manager
Skin and Cancer Institute - Southern Area Manager
08.2026 - Current
Assistant Office Manager
Skin and Cancer Institute - Redlands/ San Clemente
03.2022 - 06.2024
Lead Medical Assistant
California Skin Institute
03.2021 - 03.2022
Medical Assistant
Steady Care Medical
05.2019 - 03.2021
Certification - Clinical Medical Assistant
San Joaquin Valley College
High School Diploma -
Santa Ana High School