Agustin Gonzalez
Austin,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Expertise in resource allocation and schedule management. Goal-oriented MLR polished in identifying and implementing process improvements. Offers expertise in time management and communications across various levels of personnel and management. Dedicated to representing establishment with friendly, professional demeanor.
Well-rounded MLR (Asistent office Manager) possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
6
6
years of professional experience
Work History
Assistant Office Manager
White Lodging
Austin, TX
07.2023 - Current
- Reviewed files and records to obtain information and respond to requests.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Provided technical assistance related to computer applications used by the organization.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Interpreted and explained work procedures and policies to brief staff.
- Guided employees in handling difficult or complex problems.
- Delegated work to staff, setting priorities and goals.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Inspector
Heart of the House Hospitality
Austin, TX
03.2021 - 10.2024
- Recommended essential corrective actions based on test results.
- Monitored production processes to detect deviations from specifications or standards.
- Check that each area and room space met the company's quality standards.
- Guide staff to complete assigned tasks for the day
- Work as a team to quickly and effectively meet and advance the day's objectives.
Assistant Office Manager
Heart of the House Hospitality
Austin, TX
11.2021 - 06.2023
Housekeeping Room Attendant
Heart of the House Hospitality
Austin, TX
01.2021 - 03.2021
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Organized supplies for use based on expected customer needs.
- Communicated effectively with team members about daily assignments and task progress.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
Community Manager
Sinoxsa
Valencia, Carabobo
03.2019 - 12.2020
- Created content for social media platforms to engage the community.
- Maintained relationships with influencers in the industry.
- Performed regular maintenance of all social media accounts.
- Organized online events and webinars to promote products and services.
- Developed and implemented strategies to increase community engagement.
- Analyzed user feedback and identified areas of improvement.
- Assisted with developing marketing plans for campaigns and promotions.
Education
Mechanical Engineering
Universidad De Carabobo
Valencia, Venezuela10-2020
Bachelor of Science - Science Education
U. E. C Don Braulio Ramos
Valencia, Venezuela07-2007
Skills
- Proposal Writing
- Administrative Support
- Workflow Coordination
- Office Administration
- Customer Service
- Staff Training
- Workflow Optimization
- Task Delegation
- Employee Supervision
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Assistant Office Manager
White Lodging
07.2023 - Current
Assistant Office Manager
Heart of the House Hospitality
11.2021 - 06.2023
Inspector
Heart of the House Hospitality
03.2021 - 10.2024
Housekeeping Room Attendant
Heart of the House Hospitality
01.2021 - 03.2021
Community Manager
Sinoxsa
03.2019 - 12.2020
Mechanical Engineering
Universidad De Carabobo
Bachelor of Science - Science Education
U. E. C Don Braulio Ramos